Oversight and direction of day to day operations of a CCRC (Continuing Care Retirement Center). Problem solve and manage customer relations as needed. Write, update and implement all policies relating to employee management within state and federal regulations. Responsible for personnel training, new hires, terminations, conduct investigations, disciplinary actions, and unemployment hearings. Manage personnel records, job descriptions and employee handbook. Provide leadership and coordination in determining agency compensation and benefits. Manage department budget and oversight of payroll process.
1994-1995 Site Coordinator of Licensed Group Home. Advocate for individuals with disabilities. Plan and coordinate meetings with interdisciplinary teams. Write Individualized Service Plan and goals based on individual need areas and preferences.
1996-1999 Program Manager of "CHOICE" Adult Day Program. Assisted in building the program from it's inception. Coordinated Individualized Service Plans, writing goals based on person served assessments, needs areas and preferences. Assisted in developing Supported Employment Services; conducting job classes, securing job placements, job coaching, in addition to writing individualized goals.
2000-2011 Program Director for HCBS Program. Responsible for the development, operation and expansion of community based services for individuals living with disabilities. Assure that services are provided within regulatory rules and agency policy and expectations. Developed and implemented agency person centered planning model as well as other initiatives to insure consumer satisfaction. Identify and respond to the needs of service recipients, supporting quality of life initiatives. Responsible for all intake, placement, and discharge decisions within the designated program areas. Made referrals to other service providers as needed to meet individual needs. Secured funding through public and private sources. Assist administration in the development of program budget. Responsible for hiring, training and supervision of middle management staff, providing guidance for assigned personnel in maintaining standards in daily service delivery, insuring compliance and quality improvement measures. Active member of various committees including fund raising efforts to support internal and community programs.
Case Coordinator serving individuals with disabilities. Develop, coordinate, and monitor individual service plans. Advocate, both inside and outside of the agency, for individual needs. Meeting and staffing coordination. Maintain current and accurate records. Develop and monitor behavior programs.
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