Controller/Human Resource Manager Resume Example Hilton New Orleans/St Charles Ave

CONTROLLER/HUMAN RESOURCE MANAGER

Summary

Flexible Controller who adapts seamlessly to constantly evolving accounting processes and technologies . I am team-oriented professional who prepares clear, comprehensive financial reports for executive-level management for last ten years.

In Human Resources with 2-years background in employee management, hiring, training and benefits. Highly detail-oriented and organized.

Highlights

Account reconciliations
Accounting operations professional
General ledger accounting aptitude

Hiring and retention
Training and development
Employment law knowledge

Accomplishments

Reorganized the Accounting and Human Resources Office. Researched and resolved billing problems that had been previously missed. Achieved Outstanding on Hilton Quality Assurance Evaluation. Boosted staff morale between management and line employees.

Experience

Controller/Human Resource Manager06/2011 to CurrentHilton New Orleans/St Charles AveNew Orleans, Louisiana

I am Certified Brand Trainer for the Hilton Hotels.
The hotel has received an Outstanding on Brand Quality Assurance Evaluations yearly.
Responsible for all Hilton brand team member training, Dimension Development safety training, all new hire documentation, and staff member benefits.
Responsible for filing all work related accidents and unemployment claims.
Supervise and/or manage 80 staff members directly or indirectly.
Assist guests' with disputes on their credit cards.
Verify daily credit card deposits.
Upload daily payroll from Out of the Box into .Net system.
Process payroll twice monthly.
Verify night audit and all revenue posted from PMS system OnQ.
Verify and deposit daily cash transactions.
Responsible for maintaining a $5,000 bank and staff bank audits monthly.
Responsible for tax exempt reconciliation and monthly reconciliation of all accounts.
Input vendor invoices into .Net system for payment to the corporate office.

Front Office Supervisor10/2005 to 05/2011Crowne Plaza Ravinia HotelAtlanta, Georgia

Supervised twenty hotel staff members directly and indirectly on a shift as Manager on Duty.
Relief Overnight Manager and Night Auditor.
Register guests' and resolve guest relations' cases.
Multi task in payroll, income auditor, general cashiering or account receivable when accounting associates are out of the office.
Task Force for a Crestline Hotels and Resorts managed property, The Westin Virginia Beach Town Center at the front office.

Line Cook/Server/Bartender01/2008 to 07/2008Holiday Inn College Park, Georgia

As Cook organized cook line, sautéed, broiled, grilled, and fried as needed.
Organized the final presentation of meals before leaving the kitchen.
Opened and closed kitchen as needed.
Designed new menu for restaurant.
As Server handled monies, received and delivered customers orders.
Organized server area.
Bussed tables.
Delivered room service orders.
As Bartender made drinks to order and closed bar at end of shift.

Sales Associate10/2006 to 10/2007Crate and Barrel Perimeter MallAtlanta, Georgia

Stocked, organized and sold store merchandise.
Handle monies.
Placed furniture order for delivery.
Cleaned and organized store at close of shift.
Placed telephone orders for delivery and in store pick up.
Decorated store as needed by the design team.

Income Auditor/General Cashier02/2002 to 09/2005The Astor Crowne Plaza HotelNew Orleans, Louisiana

Reviewed night audit daily.
Reconciled and verified checks, credit card transactions, food and beverage, laundry, and audio/visual.
Ordered supplies monthly for accounting office.
Prepared a tax exempt spreadsheet and check request payments for parking, laundry, audio/visual, and guest refunds monthly.
Audited and verified daily cash transactions to be the bank, and cashier bank audit monthly.
Responsible for maintaining a $50,000 bank.
Assisted the Controller daily as needed.
Supervised two night auditors and trained night auditors as needed on new procedures at 707 rooms property.
Answered the telephone and dealt with guest complaints on daily basis.

Education

Bachelor of Science: ChemistryFall 2013Kennesaw State UniversityKennesaw, Georgia

Affiliations

New Orleans Greater Hotel and Lodging Association

Additional Information

Jigsaw puzzles, logic puzzles, and cancer foundation walks and runs.
Volunteered at Grady Hospital in Atlanta, Georgia.

Resume Overview

Companies Worked For:

Hilton New Orleans/St Charles Ave
Crowne Plaza Ravinia Hotel
Holiday Inn
Crate and Barrel Perimeter Mall
The Astor Crowne Plaza Hotel

School Attended

Kennesaw State University

Job Titles Held:

Controller/Human Resource Manager
Front Office Supervisor
Line Cook/Server/Bartender
Sales Associate
Income Auditor/General Cashier

Degrees

Bachelor of Science : Chemistry Fall 2013

Controller/Human Resource Manager Resume Example

Resume Score: 60%

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