Resourceful and accomplished Office Manager with extensive office operations and financial administration skills.
Processed payroll, electronic deposits and employee pay adjustments. Processed an average of 75 invoices per month. Directly supported CEO in managing operation work flow. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Designed electronic filing systems and maintained electronic and paper files.
Managed annual budget of $50K. Planned and executed 3 fund raising events that raised $50 combined. Provided monthly oral reports to members. Maintained 54 individual student financial accounts.
Responsible for all accounting operations, account reporting and reconciliations. Completed all weekly payroll activities. Completed monthly, quarterly and annual tax reporting. Recruited, managed and mentored 16 new customer service representatives. Designed all marketing materials. maintained exception customer service, resulting in a 73% customer retention over a 5 year period.
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