Manager on Duty
With over 20 years of experience working all positions affiliated with the front desk from bellman/driver to Front Office Manager.
Experienced Manager who can provide oversight and lead the Front Office operations to include, Front Desk, Guest Services, PBX and Security, able to delegate. I do have large hotel setting experience with strong organization and leadership skills. Have experience at improving guest service levels to increase guest loyalty. Having financial acumen to meet budgeted goals.
Budgeting and cost control
Staff motivation and training
Exceptional customer service
Responsible to over see all accounting for the hotel and restaurant to include the balancing of daily receipts. Provide daily, weekly and monthly reports to the General Manger, Department Heads and Corporate Office with accurate and timely financial information. Oversaw A/R, A/P, Payroll, monthly and quarterly inventories. Worked with department heads and corporate office during yearly budget procedure. Implemented company procedure for all departments to meet budgeted expense and revenue.
Checked guest in and out. Handled guest concerns, answered PBX, made reservations,balanced daily receipts for all outlets, performed night procedures, data entry, recorded and passed on pertinent information about shift activities to on coming shift and department managers. Was manager on duty.
Oversaw front desk, worked a shift, trained staff, hired, terminated staff, ordered supplies, done scheduling, checked guest in/out, balanced folios, took care of complaints, oversaw free continental breakfast. Balanced daily receipts and made daily bank deposits and oversaw security.
As night auditor I was responsible for checking guest in and out, answering PBX, handling complaints, security, balancing daily receipts and setting up for complimentary breakfast. Was manager on duty during shift.
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