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Contractor/Operator Resume Example

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CONTRACTOR/OPERATOR
Summary
Proven practitioner who recognize the significance of talent development to support business strategies. Flexibility in the m ist of ambiguity. Results-oriented commitment. Strategic planner with strong communication skills and attention to detail.
Highlights
Competency Management Instructional design Change Management Learning Strategy Training Effectiveness/ROI Front-End Analysis/Needs Assessments Leadership Development Learning Management System Performance Management Project Management
Experience
December 2013 to March 2015Talent Management － Conestoga, PADevelop workforce where associates' are aligned to the business strategy, trained and knowledgeable to ensure exceptional performance. Responsible for performance management, talent and leadership development to ensure key business outcomes are realized. Develop annual training plan based on talent needs in consultation with Executive team. Design, develop and facilitate proprietary programs and off the shelf product to support performance and development objectives. Implement evaluation strategy (Kirkpatrick & Phillips Evaluation Model) to measure and monitor training effectiveness. Leverage LMS platform to ensure performance ratings are consistently applied across work groups.
Contractor/Operator
March 2007 to December 2013FedEx Ground － Exton, PAOffered clients transportation and logistics support by providing package pickup and delivery services. Self-employed operator who offered cost-effective shipping solutions to businesses and residential customers. Managed business to ensure compliance with FedEx Ground Operating Agreement relative to operational, security and safety policies. Ensured accurate and timely handling of clients' local shipments through efficient route management and planning. Maintained exceptional service and professionalism with customer-centric attitude.
Manager, Professional Services
April 2005 to March 2007GeoLearning, Inc － Des Moines, IAManaged consulting practice that resulted in a direct contribution to GeoLearning's profitability as measured through improved consulting activities and effective delivery of services. Responsible for delivering blended solutions to meet client's functional requirements. Led and contributed to business contracts to drive project opportunities and revenue with new and existing clients. Managed and coached a diverse team of talented Performance Consultants and Business Analysts. Assigned ultimate responsibility for efficiency, productivity and project profitability of professional services tea m and vendor relationships Served as professional services escalation point to ensure quality customer service delivery.
Senior Learning Consultant
September 1998 to April 2005Armstrong World Industries, Inc － Lancaster, PAProvided strategy-based consulting services to improve the business performance, while facilitating the development, execution, and delivery of learning solutions to support division-wide goals. Implemented change management plan to maximize business success through times of transition. Conducted needs analysis to identify business requirements to support training course offerings. Implemented and collected data collection strategy to track trends relative to training effectiveness. Developed communities of practice to support employees' capabilities; build and exchange knowledge. Conducted education programs related to diversity to support business strategy.
Education
Bachelor of Arts : Business AdministrationRichard Stockton State College － Pomona, NJ, USBachelor of Arts: Business Administration Richard Stockton State College - Pomona, NJ
MBA : Business and TheologyPalmer Theological Seminary / Eastern University － Philadelphia, PA, USM. Div & MBA: Business and Theology Completed one year. Palmer Theological Seminary / Eastern University - Philadelphia, PA
Affiliations
International Society for Performance Improvement (ISPI) Association for Talent Development (ATD)
Certifications
Certified in the following programs: Situation Management Systems: Positive Power and Influence Diversity Channel: The 10 Lenses Achieve Global Franklin Covey: Leading at the Speed of Trust National Recognition Chief Learning Officers Conference Information Week Magazine Training Directors Forum Newsletter Interactive Learning Technologies, Washington, DC (lead facilitator) Utilizing Technology in Training, New Orleans, LA (lead facilitator)
Skills
Solutions, Clients, Training, Logistics, Logistics Support, Security, Shipping, Business Requirements, Change Management, Collection, Data Collection, Exchange, Learning Solutions, Contracts, Customer Service, Diverse Team, Receptionist, Retail Sales, Leadership Development, Learning Management System, Lms, Performance Management, Front End, Front End Design, Front-end, Instructional Design, Learning Management, Project Management, Roi, Strong Communication Skills, Talent Development, Mba
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Resume Overview

Companies Worked For:

  • Talent Management
  • FedEx Ground
  • GeoLearning, Inc
  • Armstrong World Industries, Inc

School Attended

  • Richard Stockton State College
  • Palmer Theological Seminary / Eastern University

Job Titles Held:

  • Contractor/Operator
  • Manager, Professional Services
  • Senior Learning Consultant

Degrees

  • Bachelor of Arts : Business Administration
    MBA : Business and Theology

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