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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Twelve years of Systems Support, Domain Administration, Helpdesk Administration, Server/client setup, upgrade rollouts, server/client software installation and support, Microsoft Office applications support, server/client hardware repair Advanced troubleshooting skills Dedicated to quality and a passion to learn and implement new skills Skills and experience Support Systems Specialist/Domain Administration/ Help Desk Administration/ Data Center Specialist
Core Qualifications
  • Results-oriented
  • Client-focused
  • Training and development
  • Proficiency in IT Administration
  • Quick learner
  • Computer proficient
  • Excel in efficient operations
Experience
contractor, 10/2014 to Current
Hcl Technologies Ltd. , ,
  • Upgrading Coldwater Schools from Windows XP to Windows 7 Imaging using Ghost and Clonezilla imaging software, Streamlined work request resolution Troubleshooting and repair of workstations Software installations Colson Group USA: Domain Administrator 4-1-2014 to 8-30-2014 contracted through i3 Domain Administrator for Albion, MI, Newnan, GA and Oakbrook, IL Managing Microsoft server 2012, Microsoft server 2008R2, Microsoft server 2003 servers Managing Exchange 2003 front end and back end servers Maintaining Active Directory Managing Group Policy PNC Bank: Deployment Tech 2-2014 to 4-2014 contracted through Smart Source Roll out WindowsXP to Windows7 migrations for PNC Bank statewide in Michigan and northern Indiana using SCCM Computer troubleshooting and repair Home user computer repair and set up part time for 20 years Performed upgrades, hardware repairs, small network setup, wireless setup, virus removal etc.
Data Center Specialist, 04/2012 to 07/2012
Infosys Ltd , ,
  • Completed support requests using SM7, Lotus Works, and Excel completing all old work requests and having a zero queue.
  • Performed all break fix support for Consumers Energy data centers.
  • Prepared a spreadsheet to monitor changes to the servers and report them to the Data Center Engineers.
Domain Administrator, 03/2012 to 07/2012
Colson Group USA City, STATE,
Domain Administrator, 08/2001 to 04/2012
Sturgis Public Schools City, STATE,
    Managed Helpdesk support for Windows XP and Windows 7 desktops Domain support for 2003 and 2008R2 domains Active Directory administration for 1800 client machines, 30 servers and 3300 users Maintained server shares, home drives, shared drives, created assignment mailbox for paperless assignments Scripting for desktop login and drive/icon creation Firewall setup and Administration Barracuda web filter, Citrix 4.5, Exchange 2003, DHCP and DNS and VMware administration Hardware support/repair for Servers and Clients Software setup and support for all applications on the network and support for Microsoft Office 2000, 2003 and 2007.
Education
Citrix XenDesktop 6.5 Setup Installing Microsoft Server 2012 (70-410) Citrix CXA-206 XenApp 6.5 Administration A+ (220-802, 220-801) | HP2-T17 troubleshooting and repair of ProLiant series servers and storage Stoneware Administration and Set up Altiris remote management and imaging server Administration and Management Zenworks remote management and imaging server Administration and Management Setup and administration of Windows Exchange 2003 environment Implementing and Managing Exchange server 2003 Citrix 4.5 Administration and management Deploying and Managing ISA server 2004 Deploying and Managing ISA server 2000 Managing and Maintaining a Microsoft Windows Server 2003 Environment 3Com NBX administration CCNA intro Tri-state University Time Study and Basics of Supervising People Kellogg Community College Electronics Sturgis Public Schools Graduated : Domain Administration, Expected in
to
Signal Learning - Mishawaka, IN
GPA:

Desktop Operation Systems-Windows XP, Windows 7, Windows 2000 and Windows NT (12 years) Server Operating Systems-Windows NT server, Windows 2000 Server, Windows 2003 Server, Windows 2008R2 Server, Exchange 2003 Server (12 years) Active directory administration, group creation, user policy, group policy, OU policy, Machine policy etc. (12 years Altiris remote management, imaging server and Helpdesk system (9 years) Zenworks remote management and imaging server (3 years Citrix Metaframe XP and Citrix 4.5 (12 years) Kixscript, batch, VB script (6 years) Barracuda web filter administration (5 years) ISA firewall administration(6 years) Trend and AVG Antivirus server administration (10 years) Aruba wireless controller (6 years) 3Com NBX system (12 years) ArcServ backup system (8 years) Shares, NTFS permissions, network printer setup (12 years

Professional Affiliations
Skills

3Com, A+, Active Directory, Antivirus, backup, CCNA, Citrix, Citrix 4.5, Citrix Metaframe, Hardware support/repair, hardware, computer repair, Computer troubleshooting, controller, client, Clients, desktops, DHCP, DNS, Electronics, Firewall, Ghost, Imaging, ISA, Lotus Works, Managing, Excel, Exchange, Exchange server, Microsoft Office 2000, Windows 7, Microsoft Windows, Windows, Windows7, Windows 2000, 2000, Windows NT server, Windows NT, Windows XP, WindowsXP, network setup, network, Operating Systems, printer, ProLiant, repairs, Servers, Scripting, software


Troubleshooting, spreadsheet, Supervising, Trend AV, McAffe AV, troubleshooting, upgrades, Upgrading, VB script, Windows 2000 Server, Zenworks

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Resume Overview

School Attended
  • Signal Learning
Job Titles Held:
  • contractor
  • Data Center Specialist
  • Domain Administrator
  • Domain Administrator
Degrees
  • Citrix XenDesktop 6.5 Setup Installing Microsoft Server 2012 (70-410) Citrix CXA-206 XenApp 6.5 Administration A+ (220-802, 220-801) | HP2-T17 troubleshooting and repair of ProLiant series servers and storage Stoneware Administration and Set up Altiris remote management and imaging server Administration and Management Zenworks remote management and imaging server Administration and Management Setup and administration of Windows Exchange 2003 environment Implementing and Managing Exchange server 2003 Citrix 4.5 Administration and management Deploying and Managing ISA server 2004 Deploying and Managing ISA server 2000 Managing and Maintaining a Microsoft Windows Server 2003 Environment 3Com NBX administration CCNA intro Tri-state University Time Study and Basics of Supervising People Kellogg Community College Electronics Sturgis Public Schools Graduated