I am currently seeking a full time, permanent position. I am professional, hard-working, dedicated individual who has improved each company I have become employed with in one way or another. I always find the resolutions, answers or work around. All tasks are done in a detail complete, timely manner. My computer skills are listed below. I am re-enrolling to complete my Bachelor's Degree at Westwood College of Technology in Computer Network Management. My schedule is completely open with no restrictions!
When starting at IBM I was promoted to the most difficult accounts within the Federally Secured Building in three months. One for the Department of Defense accounts known as Health Net and the other a Prescription Drug Company known as Covance, both with Remote Administration capabilities. On Covance we improved the resolution rate to 75% first call resolution. Health Net was improved to three and one half minutes call forwarding time. I was IBM's Front Line Technician to start and improve both of the accounts starting my shift at 1am.
With Tri-State G&T I was able to clean up two and one half weeks worth of work in one week. I have improved my technical abilities to a great extent and built a very dedicated reputation with the Employees as well. Most responses have been within the minute for physical problems and 85% of others are resolved with Remote Assistance. The workload for the Senior Techs have been reduced by 25% as a group.
During my time with All Colorado Exteriors I was promoted to running the job site after 2 months with all Residential applications. One of the most grueling jobs known to man I would average about 85 hours a week. Normally a 3,500sq ft. home would take an average crew three to four days to complete. My crew would complete this in 2 days maximum.
The Home Depot I was promoted to Full Time Employee within my first 4 months due to my dedication and hard work over other Employees who had been working there 2 years. My production was unmatched by any one employee. I had become certified with all heavy equipment during the first few months and increased production by two times. Upon my review Rick Ott stated "If i had five more of you I could sleep in my office and everything would get done".
Completing Bachelors Degree in 2015
Deans List Fall 2008
Dean's List for Summer 2005 GPA 3.4
Related Course Work:
Web Design for All Colorado Exteriors and Professionals On Call.
Business Card design for Professionals On Call and All Colorado Exteriors
Studied College Level Graphic Design and Multimedia Communications at Bolman Tech Center while attending High School and Graduating one semester early.
Weight Lifting Record for Leg Press and Pull Ups
Dean's List for Spring 2004, Fall 2004, Winter 2004, Spring 2005
Companies Worked For:
Job Titles Held:
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