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Contract, Warranty & Recovery Resume Example

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CONTRACT, WARRANTY & RECOVERY
Work History
Company Name
Professional Summary
Seeking a challenging position where I will have an opportunity to make a positive contribution to this company and the community it serves.

Seeking a challenging position where I will have an opportunity to make a positive contribution to this company and the community it serves.

Skills
  • Customer service-oriented
  • Invoice processing
  • Excellent communication skills
  • Database management
  • Accurate and detailed
  • Articulate and well-spoken
  • Administrative support specialist
  • Flexible
  • Works well under pressure
  • Excellent planner and coordinator
  • Filing and data archiving
  • Certified in 10-key
  • Accounting familiarity
  • Pleasant demeanor
  • Payroll
  • Advanced clerical knowledge
  • Critical thinker
  • Multi-line phone proficiency
  • Employee training and development
Work History
01/2017 to 11/2017
Contract, Warranty & RecoveryCompany Name – City, State
  • Manage collection program to administering of NC income taxes, court proceedings against worthless checks and small claims Counseling customers on outstanding utility bills and contract prep for payment arrangements Research utility accounts for the Director of Legal/Risk/Procurement Services Communicate in a clear, concise, understandable manner Maintain records and documentation for recovery of losses Use fair, consistent set of standards, using judgment and discretion Participate in monthly safety meetings Identify loss.
02/2010 to 12/2012
Office ManagerCompany Name – City, State
  • Accounts receivable, accounts payable, answering phones, placed and processed orders, verified warranties, Workers Comp, performed safety inspections, issuing credits, data entry, inventory, contract preparations, filing, bank reconciliations, all Microsoft applications, billing, invoicing and FACTS systems.
  • Communicated corporate objectives across the division through regular correspondence and scheduled follow-up.
  • Ordered all office supplies including ink cartridges, toner, and paper.
  • Greeted customers and visitors in-person and via telephone calls.
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate  instruction.
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Coordinated office inventory by restocking supplies and placing purchase orders.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Received and routed business correspondence to correct department or staff member.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered telephone inquiries from clients, vendors and the public.
  • Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
  • Oversaw daily office operations for staff of 6 employees.
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Oversaw inventory and office supply purchases.
  • Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
  • Processed accounts receivable and accounts payable.
  • Managed hundreds of accounts receivable accounts working directly with the Financial Management Office.
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
  • Improved timely paying of bills by developing flexible payment plans for customers.
01/2008 to 01/2009
Office ManagerCompany Name – City, State
  • Supervised and managed all office staff, accounts receivable, accounts payable, payroll, bank reconciliations, quarterly and yearly taxes, Workers Comp, performed Safety inspections, Insurance for the company and employees, multi-line phone systems, scheduling, data entry, Microsoft Office applications, Outlook, customer service, filing, inventory, contract preparations, purchasing.
06/2006 to 01/2008
Office ManagerCompany Name – City, State
  • Supervised office staff, scheduling, accounts payable, accounts receivable, payroll, tax preparation, contracts, Insurance, performed safety inspections, Workers Comp, billing/invoicing, customer service, Quick books, All Microsoft applications, bank reconciliations, multi-line phones, data entry, filing, dispatching.
Education
1997
Administrative Studies
Fayetteville Community College - City, State
  • Continuing education in Administrative Studies
1987
High School Diploma:
71st High School - City, State
Skills
accounts payable, Accounts receivable, bank reconciliations, billing, concise, contracts, Counseling, customer service, data entry, dispatching, documentation, filing, Insurance, inventory, invoicing, Legal, Director, meetings, All Microsoft, Microsoft Office applications, office, Outlook, payroll, phone systems, Procurement, purchasing, Quick books, Maintain records, Research, Safety, scheduling, taxes, tax preparation, answering phones, phones
Additional Information
  • KIM EBERLINE
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Resume Overview

School Attended

  • Fayetteville Community College
  • 71st High School

Job Titles Held:

  • Contract, Warranty & Recovery
  • Office Manager

Degrees

  • Administrative Studies
    High School Diploma :