Built a successful photographic retail studio from ground up.
Earning over an average of
125,000 dollars on a six year average.
Averaged 20% year-to-year sales increase each of the first six years.
2011 Verizon Wireless Employee of the Year
.
2014 AT&T Summitt Award Winner.
Professional Summary
To enter a professional position that will allow for company and individual growth in a
fast-paced, challenging environment.
Skills
Cash handling expertise
Advanced clerical knowledge
Math aptitude
Strong account analysis skills
Rapid data entry skills
55 WPM typing speed
Accounting systems and software
Goal-oriented
Self-sufficient
Detail-oriented
Excellent time management skills
Work History
Contract Monitor, 05/2016 to Current U.S. Department of Defense D.E.C.A – Tobyhanna, PA
As a Commissary Contract Monitor, I Act as the commissary manager's representative during
the night time hours to ensure government property Is secure.
Advise commissary or
contracted order writers, Maintains the store's space allocations program by such duties
as designating to the contractor proper item shelf locations when shelf tags are missing
or otherwise not identifiable.
Approves or rejects contractor's work schedule and checks
work for quality and timeliness.
Provide comments and recommendation for additions,
deletions, or changes to contractor services to ensure compliance with DeCA directives.
Conduct quality assurance inspections and contractor surveillance.
Act as part of
management team of the commissary while others are not present.
Manage a contracting
department in a retail food store, I help Develop, interpret, and apply policies,
procedures, and operating standards for use in a retail food store.
Help Plan,
standardize, and control operations in an assigned group of commercial retail food stores.
Provide technical advice on merchandising and operational matters pertaining to grocery
and produce, as well as front end operations.
Gathered and analyzed data for studies and reports and made recommendations based on findings.
Served as a representative of the Tobyhanna Commissary meetings per monthly.
Responded to customers complaints and requests for information and services.
Supervised and coached all new contractors per contratoral needs.
Fostered a climate of collaboration between the contracting company and members of DeCA management
Served as the main point of contact for Government and Contractor needs.
Improved staff morale and reduced employee turnover by 100%.
Store Manager, 01/2012 to 01/2014 AT&T Communications – Frackville, PA
Developed and attained customer experience and sales objectives for store.
I consistently
meet all sales objectives.
Handled all administrative aspects of the sale including:
completing customer contracts and warranties, pulling products from inventory, accepting
customer payments and filing the completed orders.
Maintain strong knowledge of all
products, accessories, pricing plans, shelf tags, promotions and service features.
Provide
efficient, courteous customer service and assist in all aspects of product offerings and
services.
Ensuring an extraordinary customer experience.
Research all new policy and
procedures, Ability to research and train on all new devices and accessories.
I performed
a variety of administrative policy and procedures.
Research all procedures pertaining to
supervisory policies.
Receiving visitors/calls and determining appropriate action; Serve
as administrative liaison in direct support of the director; and Prepare forms and
documents necessary for presentation to approving officials.
Receives, screens, and
maintains control records on incoming correspondence, publications, regulations, and
directives addressed to the organization.
Store Manager, 01/2009 to 01/2012 Verizon Wireless Moorehead Communications – Berwick, PA
As a
store manager, I conducted quality assurance and contractor monitoring.
Maintained
allocation standards for store space and display standards.
Achieved productivity and
inventory goals.
Managed the appearance of the store in conjunction with store priorities
in order to present a desirable image of Verizon.
Managed, approved and Created monthly
employee schedules and timelines.
Maintained appropriate stock and inventory levels.
Managed expenses and monthly store budget.
Provided a safe environment for employees and
customers maintaining monthly inspections of scheduled contractor custodial quality
performance, Managed the training, development and performance of store personnel.
Ensured compliance with established operating policies and procedures.
I Supported the
Regional Manager in the achievement of controllable expense goals as well as store
productivity and inventory goals.
Developed and implemented action plans designed to
improve operating results.
Maintained displays and ensuring that they are kept stocked
and up to company standards.
Rotated stock with the mindset, first in first out inventory
timelines control.
Kept the store clean (floors, registers, bathrooms, etc.).
Operated
on the floor Cashier or other duties as needed.
Prepared local forms and charts for
recording and reporting performance data to support compliance standards.
Inspected
appropriate number of random items as specified in the quality Assurance plan.
Service Technician, 01/2007 to 01/2009 Metrocast Communications – Berwick, PA
Fullknowledge or Cable, Voice and Internet Installations, able to troubleshoot all ends
of RF and PC problems.
Use of various electrical and RF meters to check system levels and
electrical levels.
Warehouse and inventory control.
Versed on many different types of fork-
lifts (gas, electric, order pickers, conventional).
Processed daily inventory orders,
picked merchandise to fulfill daily orders.
Rotated stock and organized work areas for
picked orders.
Restocked all unused merchandise, such as cardboard to warehouse and
recorded damaged items.
Studio Manager, 01/1994 to 01/2007 Universal Photographics – Berwick, PA
Responsibilities included buying, merchandising, customer service, ordering, cash balance
and reconciliation, hiring and training staff, and all facets of running a small business.
I supervised a team of on the road photographers.
Experienced in handling records and
inventory.
Arranged employment for all positions throughout the company, as well as the
disciplinary functions.
Maintained thorough records and bookkeeping.
Executes all agency
policies and implements sales and promotional programs.
Performed daily audits on all
jobs.
Managed and monitored all budget funding.
Increased inventory level and expanded
accessory areas to complete total presentation.
Responsibilities included buying,
merchandising, customer service, ordering, cash balance and reconciliation, hiring and
training staff, and all facets of running a small business.
Maintained a computerized
inventory and introduced a quality control program.
Multimedia Supervisor, 01/1987 to 01/1991 U.S. Army – Munich, GE
Still photographic specialist with a secondary m.o.s.
as an audio/visual specialist.
Assisted in designing and developing CD-based multimedia software programs, including
Multimedia Player (Audio cd's, AVI's, WAV's).
Worked with audio/visual specialists to
write news stories and articles for local newspaper and Developed interface for playing
videos and recording from a video capture board.
Controlled inventory, ordering of
supplies, training, and quality control of all merchandise, training and quality control
of all merchandise.
Top Secret Backround clearance.
Managed a staff of photographers,
schedule work shifts.
Sales Associate/Cashier, 07/2015 to 11/2015 DeCA – Tobyhanna, PA
Performing work in support of the agency's cash processing operations which involve the receipt disbursement, examination, deposit, custody and other clerical or administrative tasks.
Receiving and/or dispersing cash in accordance with the corresponding laws, rules and regulations for the particular transaction.
Ensuring the fulfillment of regulatory requirements associated with depository functions.
Exercising responsibility for the direct support of agency cash/check/electronic funds transfer processing functions involving the receipt, disbursement, examination, deposit, custody and other processing of cash.
Utilizing automated systems to record transactions.
Processing cash-link deposits and e-payments in a timely manner.
Examining and performing quality audits of deposits in order to ensure regulatory issues a met.
Kept work areas clean and neat at all times.
Prioritized and accomplished wide range of tasks each shift.
Worked collaboratively in team environment.
Directed individuals to merchandise locations.
Teller, 11/2015 to 05/2016 Deca – Tobyhanna, PA
Organized, stocked and maintained the teller window area.
Created strategies to develop and expand sales of services to existing customer which resulted in a 10% increase in annual revenue.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Processed quarterly Vault and ATM audits with a zero error rate.
Handled various accounting transactions.
Prepared, sorted and distributed sales and cashiers reports to appropriate departments.
Answered telephone inquiries on commissary products including grocery, frozen foods and dry goods.
Maintained friendly and professional customer interactions.
Education
Business Administration, 1988 University of Maryland - Munich, GE Business Administration
