Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Hard-working IT Professional with working experience in Active Directory, PC

Troubleshooting, and Internet Sales. Seeking to use proven skills in leadership, debugging, to meet business needs. CompTIA Security+ and CompTIA Network+ certified with Cisco

CCNA in progress.

  • CompTIA Network+
  • CompTIA Security+
  • Cisco CCNA (In Progress)
  • ITIL Foundation Certificate In IT Service Management - Axelos
  • MTA 98-366 Networking Fundamentals –Microsoft Inc
  • Apple Repair Certified – Batteries Plus Bulbs
Expected in 01/2021 Bachelor of Science | Cybersecurity And Information Assurance Western Governors University, Salt Lake City, UT GPA:
Expected in 06/2016 Associate of Science | Marketing Florence Darlington Technical College , Florence, SC, GPA:
  • Troubleshooting
  • Debugging
  • VinSolutions
  • MS Suite Software,
  • Apple Repair Certified–Batteries Plus Bulbs
  • CCS3
  • Data Entry & Analysis
  • Social & New Media Development
  • Active Directory
  • Seeking to use proven skills in leadership
  • Exceptional Customer Service Skills
  • ELeads
  • Google Apps
  • HTML5
  • Cell Phone Maintenance: IOS & Android
  • Business Development
  • PC Troubleshooting & Maintenance
Work History
05/2019 to Current Contract Coordinator Sax Arts & Crafts | Phoenix, AZ,
  • Performed risk assessments for the different networks of the organization, and improved network security by designing and introducing acceptable protocols.
  • Identified and resolved 10+ network vulnerabilities by testing infrastructure security.
  • Root cause analysis, troubleshooting and remediation of network and PC issues.
  • Increased productivity by 15% through evaluating reports of new communication technologies.
  • Nominated for employee of the month.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Collected, arranged and input information into database system.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
12/2018 to 05/2019 Off Site Property Coordinator Lithia Motors | Houston, AK,
  • Provide general support to visitors and open/close different visitor centers.
  • Acting as a team member, supported Lead Coordinator by preparing daily/weekly Reports.
  • Managed customer requests for information to prove the best customer service.
  • Maintained up-to-date records at all times achieved customer satisfaction rating 95% within 2 months,receiving the Rising Star Award.
  • Coordinated appointments to show marketed properties.
01/2018 to 11/2018 Internet Sales Manager Palmer Donavin | North Jackson, OH,
  • Established a new Internet sales department from scratch, including website, staff, lead sources, social media presence, and promotions for social meetings.
  • Sales projections and expectations were exceeded by 100% (doubling original sales).
  • Remodeled CRM tools and connect with lead vendors in order to utilize and optimize the CRM features to close deals.
  • Increased the dealership from 10th to 3rd within the first 2 months.
  • Implemented a revolutionary sales model that increased revenue by 35%.
  • Became a one-man printer tech and troubleshooting team saving the business money by doing so.
  • Developed partnerships with online advertisers to increase traffic and leads, create exposure for online inventory and increase profit per sale.
  • Trained sales staff on company procedures and salesmanship.
  • Provided superior and individualized customer service.
  • Configured hardware, devices and software to set up work stations for employees.
  • Compiled and accurately entered data for each customer encounter to record in system.
06/2016 to 04/2018 Lead Sales Associate Florence Toyota | City, STATE,
  • Closed deals and generated gross profit by monitoring metrics.
  • Resolving customer's problems, and complaints in person and via telephone maintaining a customer satisfaction report at 100% throughout.
  • Promoted to a product specialist within the first 6 months.
  • Helped the company to grow and make business 35k a month in revenue.
  • Awarded with the employee of the month multiple times.
  • Developed a comprehensive training program for new salespeople
  • Researched and customized service proposals for clients to meet requirements and set profitable compensation scale.
  • Conducted market research to attract clients in new territories.
  • Negotiated contracts and sales terms with new and existing clients.
  • Maximized ROI of advertising campaigns through continual analysis of performance, response-rates and results.

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School Attended

  • Western Governors University
  • Florence Darlington Technical College

Job Titles Held:

  • Contract Coordinator
  • Off Site Property Coordinator
  • Internet Sales Manager
  • Lead Sales Associate


  • Bachelor of Science
  • Associate of Science

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