Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Hard-working IT Professional with working experience in Active Directory, PC
Troubleshooting, and Internet Sales. Seeking to use proven skills in leadership, debugging, to meet business needs. CompTIA Security+ and CompTIA Network+ certified with Cisco
CCNA in progress.
Certifications
CompTIA Network+
CompTIA Security+
Cisco CCNA (In Progress)
ITIL Foundation Certificate In IT Service Management - Axelos
MTA 98-366 Networking Fundamentals –Microsoft Inc
Apple Repair Certified – Batteries Plus Bulbs
Education
Expected in 01/2021Bachelor of Science | Cybersecurity And Information AssuranceWestern Governors University, Salt Lake City, UTGPA:
Expected in 06/2016Associate of Science | MarketingFlorence Darlington Technical College , Florence, SC, GPA:
Skills
Troubleshooting
Debugging
VinSolutions
MS Suite Software,
Apple Repair Certified–Batteries Plus Bulbs
CCS3
Data Entry & Analysis
Social & New Media Development
Active Directory
Seeking to use proven skills in leadership
Exceptional Customer Service Skills
ELeads
Google Apps
HTML5
Cell Phone Maintenance: IOS & Android
Business Development
PC Troubleshooting & Maintenance
Work History
05/2019 to CurrentContract CoordinatorSax Arts & Crafts | Phoenix, AZ,
Performed risk assessments for the different networks of the organization, and improved network security by designing and introducing acceptable protocols.
Identified and resolved 10+ network vulnerabilities by testing infrastructure security.
Root cause analysis, troubleshooting and remediation of network and PC issues.
Increased productivity by 15% through evaluating reports of new communication technologies.
Nominated for employee of the month.
Assisted various departments with change by communicating new improvement plans and expectations.
Collected, arranged and input information into database system.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
12/2018 to 05/2019Off Site Property CoordinatorLithia Motors | Houston, AK,
Provide general support to visitors and open/close different visitor centers.
Acting as a team member, supported Lead Coordinator by preparing daily/weekly Reports.
Managed customer requests for information to prove the best customer service.
Maintained up-to-date records at all times achieved customer satisfaction rating 95% within 2 months,receiving the Rising Star Award.
Coordinated appointments to show marketed properties.
01/2018 to 11/2018Internet Sales ManagerPalmer Donavin | North Jackson, OH,
Established a new Internet sales department from scratch, including website, staff, lead sources, social media presence, and promotions for social meetings.
Sales projections and expectations were exceeded by 100% (doubling original sales).
Remodeled CRM tools and connect with lead vendors in order to utilize and optimize the CRM features to close deals.
Increased the dealership from 10th to 3rd within the first 2 months.
Implemented a revolutionary sales model that increased revenue by 35%.
Became a one-man printer tech and troubleshooting team saving the business money by doing so.
Developed partnerships with online advertisers to increase traffic and leads, create exposure for online inventory and increase profit per sale.
Trained sales staff on company procedures and salesmanship.
Provided superior and individualized customer service.
Configured hardware, devices and software to set up work stations for employees.
Compiled and accurately entered data for each customer encounter to record in system.
06/2016 to 04/2018Lead Sales AssociateFlorence Toyota | City, STATE,
Closed deals and generated gross profit by monitoring metrics.
Resolving customer's problems, and complaints in person and via telephone maintaining a customer satisfaction report at 100% throughout.
Promoted to a product specialist within the first 6 months.
Helped the company to grow and make business 35k a month in revenue.
Awarded with the employee of the month multiple times.
Developed a comprehensive training program for new salespeople
Researched and customized service proposals for clients to meet requirements and set profitable compensation scale.
Conducted market research to attract clients in new territories.
Negotiated contracts and sales terms with new and existing clients.
Maximized ROI of advertising campaigns through continual analysis of performance, response-rates and results.
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