Experienced, dynamic, creative, leader with verifiable success driving operational improvements with measurable results in all facets of distribution and supply chain processes. Exceptionally organized and disciplined with an incomparable work ethic. Possessing well-developed interpersonal skills that motivate engage and coach others in a supportive and collaborative team environment. Proven ability to facilitate and lead problem-solving efforts using a hands-on approach, root cause analysis and other Lean tools and techniques. Insures actions and decisions are in alignment with strategic objectives and continuous improvement methodology. Extensive experience in distribution core processes; picking, packing, receiving and support functions; inventory management and control, quality assurance, training, space planning and utilization.
Microsoft XP and Windows 7® Microsoft Office Excel® Microsoft Office Outlook®
Microsoft Office Access® Microsoft Office Word® Microsoft Office PowerPoint®
Continuous Improvement Manager01/2007 to 01/2016 W.W. Grainger, IncSouthaven, MS
Leading, driving, training and facilitating continuous improvement activities at the Southaven, MS distribution center with a focus on eliminating waste, reducing costs, improving processes, creating a safe work environment and increasing customer satisfaction.
Serving a multi-functional role as Continuous Improvement, Space Utilization (Logistics), Quality and Inventory Control Manager.
Key Achievements: Trained and developed Lean teams in the use of CI tools prior to facilitating several continuous improvement workshops in collaboration with DC operations to drive out waste and improve operational efficiency.
Implemented Leadership standard work methods and 5S practices.
Practiced and engaged leaders in A3 thinking, value stream mapping and Gemba walks.
Created and developed training program and documentation for managers, trainers and new hires.
Program included entire training life cycle from onboarding, trainer development, standard work and evaluation.
Successfully executed completion of annual inventory for 7 years under budget.
Managed daily cycle count functions, error reporting, root cause analysis and data tracking tools in Excel.
Developed inventory management data analysis tools in Access to support the storage maintenance and movement of product.
Over 100 queries allow users to easily identify items with high activity, obsolete inventory, consolidation opportunities, under-utilized location sizes, product characteristics, product attributes and other storage related information.
Architect and project leader for warehouse design and storage methods.
Planned, developed and executed several space management projects through rack re-configuration and storage methodology upgrades.
This resulted in improved inventory accuracy and the highest storage utilization densities in the DC network.
Worked in coordination with inventory planning and product management teams on projects to identify and address excess inventory, pre-buys, product recalls, safety stock levels, labeling and packaging issues.
Creator and instructor of Concentration Skills training.
An interactive and dynamic training program focused on developing concentration and focus skills for team members.
Conducted over 20 sessions for 85 team members with 100% of participants demonstrating improvement in their quality performance.
Billings (281) 475-7475 Page 1 Served as interim Senior Inbound Operations Manager in 2015.
Developed standard operating procedures for core processes; trailer unload, check-in and putaway.
Created flow and planning tools that allowed operations to prioritize the receiving of trailers, reduce work in progress and improve overall operational efficiency.
Served as Support Operations manager (2009-2011, 2015) overseeing a staff of 13 specialists responsible for space management, inventory control, quality assurance, logistics, fixed replenishments, customer returns and customer service.
Authored standard work for all support functions during this period.
Served as interim branch replenishment picking and packing manager in 2013.
Senior Operations Manager01/2005 to 01/2007 W.W. Grainger, IncSouthaven, MS
Lead, managed, and developed staff while driving operational excellence of inbound operations at the Southaven DC.
Directly responsible for the guidance, direction, development and safety of two Process Managers, two Team Leads and fifty team members over two shifts.
Planned, prioritized and managed the trailer build, receiving, putaway, audit and yard management functions to insure timely and accurate receipt of all DC supplier and branch transfer inventory.
Key Achievements: Achieved a number of operational improvements by eliminating waste, prioritizing work, improving work flow, improving work station layout, re-training team members and holding team members accountable.
Reduced trailer yard inventory by 75%.
Increased dollars per hour by 14.8% and receiving volume by 20%.
Improved putaway efficiency in the bin module (small item storage) by 24%.
Developed and implemented productivity reporting tools to track individual and department performance.
Process Manager01/1989 to 01/2005 W.W. Grainger, IncGreenville, SC
Provided proven leadership skills in several progressively responsible management roles at the Greenville DC.
included Picking manager, Receiving manager, Inventory manager, Quality Assurance manager, Space Utilization.
manager, Training and Development manager.
Key Achievements: Championed inventory control process improvements to drive inventory accuracy results above 99%.
Partnered with Grainger Learning Center to develop and implement network wide the DC Trainer development course.
Personally led training sessions at the Los Angeles and Dallas distribution centers.
Created and implemented slotting tools and product control function responsible for the timely receipt and storage of 23,000 new items between 2000 and 2002.
Created the Quality Assurance program and auditing methods including an Access database for tracking and reporting data.
Created and facilitated quarterly quality recognition programs and events.
Implemented and managed the regional distribution center's presort process which resulted in a labor savings of $200, 000 for two zone distribution centers with little or no impact at the regional distribution center.
Bachelor of Science
B.S2002Southern Wesleyan UniversitySC
Associate of Arts (A.A1980Pasadena Community CollegePasadena, CA