Versatile and passionate Continuing Medical Education Coordinator with expertise in continuing education curriculum development, online classroom management, and relationship building. I offer administrative experience in corporate, education, and non-profit office environments. Adept at managing multiple projects with ease using exceptional organizational, analytical, and time management abilities. Focused on driving productivity by leveraging strong management skills. I am driven to create an environment that promotes continuing learning for physicians and other health care professionals in order to assist them with maintaining their medical licenses.
Develop, manage, and provide AOA approved continuing medical education courses. As Online CME administrator, build modules, quizzes, evaluations, course objectives, and post video links to the D2L online classroom. Communicate with clients via phone, email and in person to assist them with obtaining the CME courses they require. Maintain the CME content on the Okey Account system. Collaborate with the Educational Development director and Information Technology director to ensure excellent online learning opportunities. Develop marketing materials for the CME office and programs. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Provide oversight of daily office functions and provide fiscal and administrative services critical to the operation of the CME office. Offered feedback to the director of CME on the effectiveness of strategies, programs and initiatives. Facilitated working relationships with other OSU departments, clients, and outside companies. Supervised and trained administrative assistant. Represented the CME Office on the Staff Advisory Council (SAC). Acted as Vice-President of SAC (2009-2011 and President (2011-2012).
Communicate with clients via phone, email and in person to assist them with obtaining the CME courses they require. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Provide oversight of daily office functions and provide fiscal and administrative services critical to the operation of the office. Provided support to Director and CE team in managing operation work flow. Assisted prospective students and business customers with the CE needs through strong customer service. Represented the CE office on Classified Staff Council - Benefits sub-committee, Metro First Stop and Friends, Administrative Assistants Team, Metro Campus Emergency Response Team, TCC Convocation Committee, and Life-Long Learning Committee.
Provide oversight of daily office functions and provide fiscal and administrative services critical to the operation of the office, including maintaining all purchasing and payment records, division related personnel information, insuring proper deposit and coding of division funds, monitoring client accounts and tracking accounts payables and receivables. Coordinated and developed division budgets, expenses, and prepared all fiscal reports. Managed incoming and outgoing calls for busy office. Expanded client service offerings by securing grants and effectively networking. Acted as liaison for the division on the OCO Fiscal Resource Management Team, Public Relations Committee, Agency Operations Committee, Diversity Team, and Strategic Planning Oversight Committee. Represented OCO as a member of the Retired Senior Volunteer Program (RSVP) Advisory Council and the United Way of Greater Oswego County Advisory Board.
Worked as a team member to provide the highest level of service to customers which allowed me to meet and exceed the performance objectives of the corporate office. Verified that all merchandising standards were maintained on a daily basis. Shared product knowledge with customers while making personal recommendations. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Assisted in all procedures at this Prosthodontic/Maxillary Reconstruction specialty office. Greeted and prepared patients for dental examinations. Properly sterilized dental equipment and examination rooms in accordance with infection control policies. Effectively operated x-ray machines and developed x-rays. Routinely completed inventory, supply orders and restocked supplies. Thoroughly gathered and recorded medical and dental histories and vital signs of patients. Made preliminary impressions for study casts and occlusal registrations for mounting study casts.Expertly filed patients' charts and processed billing and payments. Performed laboratory and radiologic support functions such as preparing materials and models. Proficiently assisted dentist with diagnostic, preventative, and reconstruction procedures.
Assisted in all chair-side procedures at this Pediatric specialty office.
Greeted and prepared patients for dental examinations. Educated patients and parents about proper oral hygiene and prevention of dental diseases. Expertly charted conditions of decay and disease to prepare for diagnosis and treatment by dentist. Applied fluorides or other cavity-prevention agents to inhibit tooth decay. Proficiently assisted dentist with diagnostic, preventative, general, surgical and periodontic procedures.
Administered, directed and coordinated the activities of the business office for this Radiology Specialty office. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Provided thorough supervision for day-to-day operations of office in accordance with set policies and guidelines. Developed, implemented and monitored programs to maximize customer satisfaction and manage front desk employees. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Coordinated approval processes of all accounts payable invoices. Researched and resolved billing and invoice problems. Handled all collection processes.
Interviewed claimants, medical specialists and employers to determine pertinent claim information. Completed field investigations in a timely manner. Obtained relevant evidence regarding suspicious claims. Kept up-to-date on changes in regulations for compensation claims. Processed worker's compensation claims after Obtaining relevant evidence and information regarding claims.
Provided medical and administrative support to U.S. Navy and U.S. Marine Corps personnel at various duty stations. Evaluated patient care needs, prioritized treatment and maintained patient flow in military hospital settings. Responsible for primary care, case management and medication management. Coordinated with doctors and registered nurses to develop care plans for patients. Maintained patient charts and confidential files. Routinely performed medical laboratory tests, procedures, and analysis to provide data for diagnostic purposes. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Trained and instructed new enlistees.
Coursework in Economic History of the U.S, Math Solutions in Business, Environmental Science, Human Services, Group Leadership Skills, Integrated Statistics & Research, Ethics, Modern Social Problems, Psychology of Personality, Developmental Psychology, Abnormal Psychology, Case Management, Sociology, and Nutrition.
Coursework in U.S. History, English Composition, World Geography and Culture, Computer Applications, Developmental Psychology, Fundamentals of Speech, Elements of Psychology, and Introduction to Sociology.
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