content developer and events coordinator resume example with 4 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Help Desk Technician over one year of experience quickly and effectively resolved customers' technical issues. Dedicated to exceeding client expectations by maintaining positive communications even in stressful situations, explaining technical terms to non technically skilled users, and proactively problem solving. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical support.

  • Customer Communication and Empathy
  • Video Conferencing Software (Zoom)
  • Problem Anticipation and Resolution
  • Building Customer Trust and Loyalty
  • Active Learning
  • Active Listening
  • Critical Thinking
  • User Support and Troubleshooting
  • Microsoft Windows and Office
  • Remote Technical Support
  • Computer Operating Systems
Work History
11/2021 to Current
Voluntary Worker Bhdp Architecture Cincinnati, OH, Sun Valley, CA
  • Designed fliers to promote events and company updates.
  • Supported company's website through site manager tools to publish content and maintain professional looking blog page.
  • Customized brand message to reach and capture target audience interest and drive engagement.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
  • Greeted customers and helped with product questions, selections and purchases.
  • Communicated, planned , nd delivered numerous community outreach and special sales events activities and special events.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Supported business with clerical work and other office tasks.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Spoke to Spanish speaking customers with 4 years of education in Spanish language and experience which increased loyalty and establish relationships.
05/2021 to 05/2022
IT Help Desk Belle Tire Troy, MI, Fullerton, CA
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Configured hardware, devices and software to set up work stations for employees.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Provided Tier 1 and 2 IT support to non-technical internal users through desk side and on-site support services.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Answered daily incoming calls from staff, alumni, and students.
01/2021 to 08/2021
Sales Associate Wildhorse Championship Golf Pendleton, OR, Placentia, CA
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Prepared large cash deposits with zero discrepancies.
  • Maintained records related to sales, returns and inventory availability.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Reconciled cash drawer at start and end of each shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
10/2018 to 01/2021
Cashier Wienerschnitzel City, STATE, Placentia, CA
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Used POS system to enter orders, process payments and issue receipts.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Listened attentively to customer complaints or requests.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Worked well with teammates and accepted coaching from management team.
  • Became familiar with products to answer questions and make suggestions.
  • Helped customers complete purchases, locate items and join reward programs
Expected in 05/2023 to to
Bachelor of Science: Criminal Justice
Hope International University - Fullerton, CA
  • Received AVID Scholarship
  • Continuing education in Bachelors of Arts and Sciences- Criminal Justice
  • Continuing education- Minor of Biblical Studies
  • Member of the Chapel Team 2019-2020
Expected in 08/2019 to to
High School Diploma:
El Dorado High School - Placentia, CA
  • AVID Scholar August 2014 - June 2019
  • Member of the Spanish Club 2016-2017
  • Started the Mental Health and Wellness club in 2018-2019
  • Member of the Century Club- 100+ Hours of Community Service Excellence

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Resume Overview

School Attended

  • Hope International University
  • El Dorado High School

Job Titles Held:

  • Voluntary Worker
  • IT Help Desk
  • Sales Associate
  • Cashier


  • Bachelor of Science
  • High School Diploma

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