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Social Security Administration - Contact Service Representative GS-8 Resume Example

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CONTACT SERVICE REPRESENTATIVE GS-8
Experience
Contact Service Representative GS-8
May 2011 to July 2016 Social Security Administration － Albuquerque, NM
  • Provide quality support to clients and employees.
  • Contribute to the achievement of agency goals.
  • Independently maintain knowledge of SSA programs, laws, regulations and procedures to properly inform and serve the public accurately.
  • Protect the privacy of clients by adhering to Privacy Act guidelines.
  • Interview clients, representatives and attorneys to determine the nature of the issue or interest.
  • Generate, prepare and supply appropriate forms, legal notices, documents and instructions.
  • Process legal documents, appeals and waivers which require immediate system inputs.
  • Explain technical provisions of the Social Security Act.
  • Strategically assess and resolve problems with payments, eligibility and entitlement.
  • Furnish accurate and timely information, advice, and instructions in regards to retirement, survivors, disability, Medicare insurance and Title XVI.
  • Identify the need for social services of clients interviewed and refer them to the appropriate private, nonprofit or government organizations.
  • Investigate, and resolve complex Title II and Title XVI payment issues, and overpayments.
  • Resolve complex issues for Title II and Title XVI programs.
  • Process reports and provide detailed explanations regarding entitlement and changes in benefit amounts.
  • Determine excess payments and resolve overpayments by recovery, waiver
  • Investigate and develop overpayments that are incorrect or uncollectible.
  • Document and issue appropriate notices of decisions made.
  • Complete request for waiver recovery questionnaires and verify allegations as necessary.
  • Determine if other waiver provisions apply.
  • Create notices of decision and appeal rights.
  • Investigate case situations and reconcile discrepancies causing interruption of benefits.
  • Determine when critical payment system procedures should be used in sensitive or dire need situations.
  • Issue payment authorization.
  • Compute underpayments due and ensure accurate payments are issued.
  • Determine date of disability onset, and obtain medical conditions such as physical and mental impairments.
  • Discuss living arrangements and determine the need for public services such as food stamps, cash assistance, health and medical programs and housing assistance and make appropriate referrals for claimants.
  • Determine the need for expedited disability case processing if requirements are met for either terminal medical cases or Wounded Warrior cases.
  • Investigate case situations and reconcile discrepancies causing interruption in the receipt of monthly benefits.
  • Make routine and well as complex system inputs to correct or change records of entitlement and eligibility.
  • Initiate contact with beneficiaries or others to obtain omitted reports and clarify inconsistent or incomplete reports.
  • Examine legal documents to determine entitlement and eligibility.
  • Establish and maintain case records and lead development.
  • Prepare formal correspondence of waiver determinations and appeals process rights.
Customer Service Representative
November 2006 to May 2007 United States Citizenship and Immigration Services － Albuquerque, NM
  • Provide effective customer-oriented immigration information services.
  • Assist individuals who wish to become U.S.
  • citizens through naturalization by providing detailed instructions on how to submit their applications to USCIS and explain the requirements.
  • Help determine eligibility to become a naturalized citizen, submit the applications and, if approved, view the schedule for a ceremony to take the Oath of Allegiance.
  • Conduct interviews to determine eligibility to services and provide instructions to obtain documentation of U.S.
  • citizenship for people who acquire or derived U.S.
  • citizenship.
  • Provide help and instructions with the immigration of family members.
  • Explain processes that allow current permanent residents and U.S.
  • citizens to bring close relatives to live and work in the United States.
  • Provide necessary instructions to obtain appropriate forms for working in the United States.
  • Explain the process that allows individuals from other countries to work in the United States.
  • Examine records and research data to help determine an individual's legal right to work in the United States.
  • Provide information on how to maintain and renew work eligibility.
  • Refer clients to humanitarian programs that provide protection to individuals inside and outside the United States who may be displaced due to war and civil or political unrest.
  • Provide instructions on the first steps in the process for U.S.
  • citizens to adopt children from other countries.
  • Promote instruction and training on citizenship rights and responsibilities.
  • Provide immigrants with the information and tools necessary to successfully integrate into American culture.
  • Explain regulatory provisions and requirements for obtaining lawful alien status or obtaining citizenship within the United States.
  • Determine the status of applications and provide estimated timeframes for cases and filing fees
  • Provide detailed information on all approved, pending, denied applications and petitions while informing the public of all appeal rights and procedures.
  • Investigate and resolve system-identified discrepancies and questionable situations.
  • Review processing dates and submit service request when cases exceed normal processing times.
  • Communicate with customers from diverse backgrounds, which require a high degree of patience, tolerance and interpersonal skills while building a rapport with the customers.
  • Provide field office support to Immigration Officers in scheduling their appointments, monitoring their availability.
Ophthalmic Medical Technician and Office Manager Assistant
January 2000 to June 2003 Dr. Judy Perea-Maes － Albuquerque, NM
  • Provide quality service to all new and existing patients.
  • Process all and verify all patient insurance claims.
  • Review and analyze patient files to ensure sufficiency of evidence and documentation are recorded.
  • Maintain knowledge of insurance policies
  • Establish patient data for current coverages and provide proper explanation of services covered.
  • Obtain and verify types and amount of insurance coverage, provide detailed explanation of charges and patient's financial obligation.
  • Assemble, file and maintain all patient records while adhering to strict HIPPA guidelines to ensure patient confidentiality.
  • Prepare patient billing notices, files, reports and charts that contain sensitive medical information.
  • Maintain and monitor all financial accounts for patient billing, product expenses and inventory reports from multiple vendors for contacts, lenses, frames, designer eyewear, and medical supplies.
  • Track, process and maintain all incoming payments from multiple insurance companies.
  • Resolve outstanding owed credits from vendors for faulty or damaged products.
  • Submit claims against patients with outstanding debts to credit agencies.
  • Followed and monitored the doctor's schedule for availability on both her professional and personal calendars to prevent any conflicting appointments.
  • Assisted the doctor in the hiring of new employees from the interview process, pre-employment screening and establishing all necessary employee paperwork.
  • Provide through explanations of job duties and expectations to new hires.
  • Coordinate schedules for employees to ensure enough staff is available to assist all patients in a timely manner.
  • Manage and train staff on software updates of Microsoft Office applications.
  • Communicate with staff verbally on a daily basis to provide information regarding patient insurance issues, computer problems and work arounds.
  • Address and document patient's cheif complaints or concerns.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information..
  • Scheduled functions and meeting for vendors and staff to attend.
  • Monitor and maintain the inventory of all supplies.
  • Process orders for supplies that running low to maintain a level of inventory that is acceptable of daily functions of all administrative and medical needs.
  • Provide courteous, respectful, kind and professional service to our patients to ensure they are satisfied and confident in the medical services and care they received.
Education
Certificate for Residential Property Appraisal : September 2005 Norris Schools Pima Medical Institute － Albuquerque, NM
High School Diploma : September 1998
Certificate for Ophthalmic Medical Assistant : April 2000 APS High School － Albuquerque, NM
Skills

Microsoft Office applications, Excel, Powerpoint, timekeeping, ensure outstanding service in all interactions concerning all verbal communication, written communication and interpersonal skills.

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Resume Overview

Companies Worked For:

  • Social Security Administration
  • United States Citizenship and Immigration Services
  • Dr. Judy Perea-Maes

School Attended

  • Norris Schools Pima Medical Institute
  • APS High School

Job Titles Held:

  • Contact Service Representative GS-8
  • Customer Service Representative
  • Ophthalmic Medical Technician and Office Manager Assistant

Degrees

  • Certificate for Residential Property Appraisal : September 2005
    High School Diploma : September 1998
    Certificate for Ophthalmic Medical Assistant : April 2000

Where can I find a Social Security Administration Contact Service Representative GS-8 resume example in Albuquerque, New Mexico ?

This is an actual resume example of a Contact Service Representative GS-8 who works in the Office Assistants Industry. LiveCareer has 151600 Office Assistants resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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