Energetic professional with over 25 years of customer service experience, exceptional leader and tenacious troubleshooter who thrives in a fast-paced, dynamic environment. Result driven with a diverse background in management and customer service. Dedicated to providing superior customer service, initiating procedural improvements and implementing changes to increase operational efficiencies using a positive, upbeat approach. Maintained a high level of confidentiality, professionalism, patience and productivity to maximize customer satisfaction and increase customer loyalty. Managed highly effective teams of 7 to 33 Specialists throughout a variety of departments within the Call Center organization.
Avon Springdale houses the National Contact Center, employing 300+ telephone/email Specialists, for all U.S. and Island Avon Representatives. The inbound Call Center assists over 600,000 independent Avon sellers with managing their own businesses, placing orders, account inquiries, adjustments, missing or damaged products, returns and payment arrangements, while providing World Class Service which is expected of the longstanding, multi-billion dollar cosmetic corporation.
Preschool program dedicated to providing a safe, nurturing, educational environment to 3 year olds through Pre-K youngsters living within the Northwest Local School District. Two daily sessions (AM/PM) of 12 pupils; comprised of 8 students with special needs + 4 typical students.
Financial institution leader in the Midwest, providing full-service banking needs to their personal and commercial customers 7 days per week.
Retail Hallmark card and gift shop located in Northgate Mall.
Courses, Certificates and Awards
2012-1999 -- Annual Certifications: 1st Aid, CPR and Fire Extinguisher
2010 -- 'Sentinel Award' - for breakthrough in Representative Retention / YWC project
2010 -- Management Skills for Leaders ~ 2 week course in New York City
2009 -- Project Management courses ~ Basics and Intermediate
2007 -- Algebra course ~ Miami University
2007 -- 'Best Team Accuracy' - awarded trophy as Supervisor
2006 -- 'World Class Service Award' ~ CCM Team awarded plaques and cash - collaboration of improvement efforts
2005 -- 'Spirit of Teamwork' ~ awarded trophy as elite Team Leader
2005 -- 'World Class Service Award' ~ individually awarded plaque and cash - providing outstanding customer service
2000 -- 'Friend of Children Award' ~ plaque and bell presented by National PTA - exceptional improvement projects and efforts
1998 -- AAAE Grant Team ~ team member - awarded funds for Preschool Dept by the Association for the Advancement of Arts Education
1997 -- Sign Language course ~ certificate achieved
1991 -- 'Bright Ideas' Winner ~ awarded 5/3 Stock and dinner with Johnny Bench
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