Consumer Help Desk and Compliance Representative skilled in discussing potential compliance issues with management and who maintains a high level of professionalism, patience and efficiency to minimize consumer dissatisfaction and compliance based complaints.
Work closely with supervisor and chief compliance officer to maintain compliance with all regulatory bodies associated with debt collection, disputes and credit reporting
Maintain Consumer Help Desk and Compliance email by tracking and categorizing all incoming and outgoing correspondences for month end counts
Respond to incoming consumer disputes, complaints and inquiries by mail, email, website, fax, and phone
Investigate and respond to all identity theft accounts
Maintain accounts in various queues categorized by business class or type of dispute
Collect on various types of accounts after resolution
Collaborated in the development of new training program for newer hires as they progress in their position
Assisted in testing and launch of company's new consumer online chat portal
Progressed through Level 1, 2 and 3 of collections and earned certification
Showed vacant properties/units to prospective tenants
Worked with prospective tenants from application process through move in
Conducted current unit inspections
Processed rental application and performed credit, criminal and rental reference checks
Posted listing to internet and took digital photos of inventory for advertising
Assisted in reception duties such as fielding calls, accepting rents, receipts of rent, process out going mail, data entry and filing
Performed move out inspection and provide write up to main office for final accounting and security deposit refunds
Assessed units for turn over and write work orders
Showed units to potential tenants
Processed rental applications and preformed credit, criminal, and rental reference checks
Post notices and collected rents as needed
Field incoming calls from tenants
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