To fully utilize my qualifications and experience in a rewarding position. Multi-lingual consular officer in Qatar embassy willing to go the extra mile to provide exceptional customer service. Advanced knowledge of Amadeus and in-depth understanding of travel coordinator 12+ years in the travel industry,passport and legalization field.
Focus on diverse responsibilities
Dedicated team player
Local government background
Strong problem solver
Valid U.S. passport
Superior communication skills
Focused on customer satisfaction
Received “Community Award for Outstanding Performance service” in Feb 2013.
Performed competitive analysis to make recommendations for future company growth.
Assisted in the managing of the company database and verified, edited and modified members' information.
Qatar Embassy December 2009 to CurrentConsular officer Washington DC , DC
Dealing with official and diplomat passport from department of state.
Legalization of legal documents.
Certificate of Good Conduct
Legalization of commercial / shipping documents.
Provide advice and assistance to Qatari on births, deaths and marriages
Build wide range of contacts with local authorities.
Prepare and dispatch consular reports, and maintain consular records.
Be on call for consular duty after office hours, including weekends and public holidays/ emergency line.
Processing visa applications with high responsibility
Deal with clients personally at front desk.
Ensure the Embassy's website is up-to-date.
Schlumberger Oil CoMarch 2007 to May 2008Senior Travel Coordinator Doha, Qatar
Organize all tickets and travel arrangement for staff with travel agent.
Setting up Meetings, Agenda and related Invitations, which also includes booking for conference rooms and arranging appropriate catering.
Following up with other department regarding (visa issue, banking, arranging house, car .. etc).
Arranges crew change according to FSM's /EIC advice (chopper booking , boarding pass…)
Arranges transport for employees for business needs (i.e. airport/heliport pick up, medical Makes bookings for employees who require H2S, Huet & S. Survival Course
Maximizes staff house efficiency to minimize hotel usage
Prepare off shore passes, Organizes Medical Check Up for all employees with company doctor for Medtrack and/or Residency
Arranges appointment for Radiation Medical at Preventive Health Center for application of radiation license
Collects and submits through DHL the Medical Expense Report .
Updates the Application for Radiation License (degree & radiation protection course & exam)
Updates on E-Visa website the visa status/expiry date for all D&M Employee …etc..)
Emirates AirlineJune 2003 to February 2007Senior Passenger sales and service Doha, Qatar
Handle /arrange local & international booking and collect payment
Converse with customer to determine destination, mode of transportation, travel dates financial considerations and accommodations required
Update airline rates prepare, (daily and weekly) sales report
Supervise all front desk and call centre activity to optimize all guest interactions into potential sales outcome
Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations
Translation from Arabic to English and from English to Arabic.
Maintaining database and spread sheet files.
Reorganizing filing and record keeping system to be more efficient.
Word processing of letters, reports, documents in English and Arabic
Qatar AirwaysAugust 2000 to May 2003Reservation Ticketing Sales & Marketing Agent Qatar
IATA standard reservation & ticketing procedures
Experience in telephone sales
Good communication and interpersonal skills. Exposure to AMADEUS system will be an advantage.
Provide literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, fares and travel regulations
Discuss client requirements and advise on suitable options
Plan, prepare and cost itineraries (travel plans) for clients
Make travel, accommodation and related bookings
Confirm bookings and notify clients of luggage limits, insurance, medical, passport, visa and currency requirements
Issue tickets for travel, accommodation vouchers and all relevant documentation
Collect payments and maintain records of transactions
Assist with changes to travel arrangements and bookings where required
Qatar University 2004Bachelors: Computer ScienceDoha, Qatar, Qatar
The Arab Academy for Banking and Financial Sciences1999Diploma: Banking & Financial SciencesAmman , Jordan
AlJaber Institute1999Diploma: Specialized Secretary & Office ManagementAmman, Jordan
Date & Place of Birth: July 13th, 1980-Kuwait
Nationality: US citizen
Outstanding professionalism. Ability to work independently and as a team player. Able to travel to attend meetings and to represent efficiently. Able to work in a team. High level of personal presentation. Enjoy working with people (Performing for or Working Directly with the Public). Strong sales focus. Making Decisions and Solving Problems.