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constituent services advocate resume example with 10+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Experienced professional with over 10 years of experience in constituent advocacy and strategic communication. Excellent reputation for providing customer service and training , resolving problems , and building professional relationships across agency lines and with external stakeholders. Experienced in planning and overseeing operational and administrative office issues. Posse a strong ability to closely listen to constituent concerns and effectively resolve them. Competencies include strong communication and problem resolution skills, strategic thinking, multitasking skills, close attention to detail, and support of diversity.

Accomplishments
  • Certified Scrum Master (2020)
  • Project Management Masters Certification Course (2012)
  • Received top performing scores on job performance reviews.
Skills
  • Leadership
  • Written And Interpersonal Communication
  • Key stakeholder relationship building
  • Project Management
  • Exceptional Collaboration
  • Facilitation skills
  • Analytical thinking and Problem-Solving
  • Client Needs Assessment
  • Good Listening Skills
  • Report preparation
  • Interpersonal Skills
  • Resolve Conflicts
  • Results Oriented
  • Detail-Oriented
Work History
08/2013 to 06/2020 Constituent Services Advocate State Of Nebraska | Lincoln, NE,
  • Served as primary point of contact for all issues relating to Department of Motor Vehicles , DC Office On Aging, Department of Human Services, and Department of Housing and Community Development.
  • Served as the liaison between the Councilmember and clients (constituents ).
  • Worked directly with the Councilmember and clients to understand and define client needs.
  • Facilitated collaboration with agency directors and key stakeholders in order to provide a detail analysis of why the constituents change was needed.
  • Devised strategies to ensure constituents needs are successfully met.
  • Organized and Facilitated regularly scheduled meetings with key stakeholders to review progress on agreed upon goals.
  • Developed executive presentations and reports to show project updates and impediments.
  • Developed and maintained strong trusting relationships with both internal and external stakeholders in order to lead through influence .
  • Implemented and developed customer service training processes to increase constituent satisfaction.
  • Created guidelines and implemented Constituent Relations Protocols (CRP) to provide consistent and positive interactions with all constituents which resulted in a 20% increase in client satisfaction with their needs being met effortlessly.
  • Coach and trained new and current employees on Constituent Relations Protocols.
  • Drove team success through shared vision and recognition of quality performance.
  • Improved office direction by prioritizing constituents and implementing changes based on collected feedback.
  • Tracked, monitored and documented all constituents inquiry's which resulted in streamlining communication process.
  • Stayed organized and prioritized task in environment of changing needs and deadlines.
07/2012 to 07/2013 Legislative Aide Bnp Paribas | Brighton, CO,
  • Identified, researched and tracked legislative issues relevant to current public issues.
  • Assisted other office administrators by answering phones, returning email messages and creating distribution lists.
  • Reviewed legislative and regulatory documents, analyzed implications and shared findings.
  • Attended meetings with Legislative Director and member , took elaborate notes and disseminated this information to all stakeholders.
  • Advanced organization's legislative and political agenda through advocacy initiatives.
  • Analyzed policy to review selected operations, programs and practices using data-driven approach to identify areas of concern and devise improvements.
  • Worked externally with government officials, advocacy groups, and citizens to convey their legislative and key budget priorities to Member and Chief of Staff.
  • Drafted Ceremonial resolutions for Councilmembers signature
  • Analyzed and monitored status of legislation that could impact constituents and made policy recommendations based on community concerns
  • Researched information and reference materials as needed; prepared written material for briefings, meetings, and conferences
  • Worked with supporting staff and new interns to support effective training procedures and initiated development of standard training processes.
08/2009 to 12/2012 Administrative Assistant District Of Columbia Council | City, STATE,
  • Greeted and interacted with constituents entering office in professional manner
  • Executed record filing system to improve document organization and management of over 300 files.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Performed research to collect and record office data.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Education
Expected in 12/2020 to to Master of Science | Public Administration, Policy And Management Bowie State University, Bowie, MD, GPA:

Pending Comprehensive Exam

Expected in 05/2009 to to Bachelor of Science | Political Science Hampton University , Hampton Virginia , GPA:

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Resume Overview

School Attended

  • Bowie State University
  • Hampton University

Job Titles Held:

  • Constituent Services Advocate
  • Legislative Aide
  • Administrative Assistant

Degrees

  • Master of Science
  • Bachelor of Science

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