Consolidation Resume Example Walmart Distribution Center

CONSOLIDATION

Professional Summary

Dedicated Customer Service Representative, motivated to maintain customer satisfaction and contribute to company success. Reliable and driven, with strong time management and prioritization abilities.

Skills

Multi-line phone proficiency
Adaptability
Self-motivation
Bilingual

Accuracy and attention to detail
Ability to plan and organize
Customer Service Professional
Teamwork

Work History

Consolidation / / Walmart Distribution Center - Bethlehem, Penssilvania / 11.2019 - 12.2019

Orchestrated efficient routing by producing accurate shipping documentation and package labels.
Worked with lead representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
Reviewed order data to verify transactions and shipping dates.
Packed and labeled boxes with maximum efficiency.
Handled day-to-day shipping and receiving overseeing more than 75 packages per hour.
Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Maintained effective and on-schedule delivery of packages, identifying and selecting optimal shipping methods to meet targets.

Medical Receptionist / / Hamilton Dental Associates - Allentown , Pennsylvania / 11.2018 - 06.2019

Enhanced office efficiency by handling 60 callers per day.
Organized paperwork such as charts and reports for office and patient needs.
Managed master calendar and scheduled appointments for all providers based on optimal patient loads and clinician availability.
Maintained current and accurate medical records for over 500 patients.
Responded to correspondence from insurance companies to verify patient's coverage.
Obtained payments from patients and scanned identification and insurance cards.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Checked patient data including insurance, demographic and health history to ensure all information was current.
Scheduled, rescheduled and handled cancelled appointments for patients.
Kept waiting room neat and organized at all times by stacking magazines and removing trash.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.

Enrollment Specialist / / First Care Of New York Inc. - Bronx, New York / 08.2016 - 11.2017

Updated, entered and reviewed customer data.
Reviewed statistic enrollment data and prepared reports.
Communicated effectively via telephone, email and in person with prospective patients.
Met with prospective customers and business owners in homes, businesses and other settings.
Promoted homecare services and actively recruited new customers by attending community events.
Interviewed applicants and explained scope of different available benefits.
Scheduled appointments with applicants to gather information and explain benefits processes.

Front Desk Administrator / / Pena & Kahn Pllc - Queens , New York / 03.2011 - 06.2014

Greeted 50 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Maintained financial accuracy by collecting deposits, fees and payments.
Sorted mail and other important data and promoted quick delivery of all messages to recipients.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Established and updated work schedules to account for changing staff levels and expected workloads.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Arranged corporate and office conferences for company employees and guests.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Routed incoming mail and messages to relevant personnel without delay.
Sorted, received and distributed mail correspondence between departments and personnel.
Provided clerical support to all company employees by copying, faxing and filing documents.
Translated documents and served as translator in interrogatives.
Other assignments as requested.

Education

Florencio Santiago - Coamo, P.R / 05.2008High School Diploma

Certifications

Customer Service Certificate

Resume Overview

Companies Worked For:

Walmart Distribution Center
Hamilton Dental Associates
First Care Of New York Inc.
Pena & Kahn Pllc

School Attended

Florencio Santiago

Job Titles Held:

Consolidation
Medical Receptionist
Enrollment Specialist
Front Desk Administrator

Degrees

High School Diploma

Consolidation Resume Example

Resume Score: 80%

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