Experience working in concierge, military, general office, international & domestic shipping. Excellent interpersonal communication, customer service, and office support skills. Windows/DOS, MS Office, Data Entry, Internet and Internet Research Skills.
Friendly & Informative with residents, guests, and staff.
Quick to respond.
Strong sense of accountability.
Achieves business and individual developmental goals.
Able to handle medical emergencies & technical problems in a calm and professional manner.
Commitment in outstanding customer service.
Very flexible work ethic.
11/2014 to Current
Concierge/DoormanRELATED INC － New York, NY
Provided professional and consistent concierge service to residents, visitors and contractors.
Respond to email communications, answer inquiries and offer suggestions.
Efficiently handle large call volume inquiries from tenants/guests.
Assist with administrative duties such as light copying & fax requests and other requests as needed.
Provide updated information for local restaurants, special events, transportation etc.
Monitor lobby traffic and alerting residents of deliveries and arriving guests.
Provide all other job duties as requested by administrative/management staff.
Record and deliver messages to residents, management, leasing, and relieving concierge.
Provide guests with information on valet and housekeeping services and ensure that additional housekeeping requests are fulfilled.
Activate or deactivate remotes or keys for guests checking in and checking out.
12/2007 to 11/2013
Aviation OrdnancemanUNITED STATES NAVY － VA
Handle and service weapons and ammunition carried on Navy aircraft.
Inspecting, maintaining and repairing the aircraft's mechanical and electrical armament/ordnance systems.
Stow, assemble and load aviation ammunition that may include anything from aerial mines and torpedoes to missiles and rockets.
Service bomb, missile and rocket releasing and launching devices, and service aircraft guns.
Assemble and test air-launched guided missiles, and supervise the operation of aviation ordnance shops, armories and stowage facilities.
01/2005 to 11/2007
Office AssistantSIMPSON THACHER & BARTLETT － New York, NY
Perform receptionist duties when needed.
Maintain trusting relationships with suppliers, customers and colleagues.
Sort and distribute mail in a timely manner.
Resolve office-related malfunctions and respond to requests or issues.
Create and update records ensuring accuracy and validity of information.
Education and Training
High School Diploma: International BusinessJacqueline Kennedy Onassis － New York, NYInternational Business