Customer service and sales expert who identifies customer needs and delivers solutions to problems.Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.
Conducted daily DOT pre-trip inspections according to a set checklist. Retained valid proof of insurance and registration in vehicle at all times. Maintained records required for compliance with state and federal regulations. Conducted daily DOT pre-trip inspections according to a set checklist. Submitted reports on the condition of the truck at the end of each trip. Delivered customer orders to homes and places of business within established time frames. Interacted with customers and vendors in a friendly and timely manner. Checked load accuracy and stability of concert. Lifted shoots and other concert add on mixes of various shapes, sizes and weights up to fifty pounds.before each trip. Notified supervisor of any customer or delivery problems. Submitted a daily mileage log with trip sheet, fuel, maintenance and delivery documentation. Wrote receipts and collected payment for goods delivered and for delivery charges. Maintained telephone and radio contact with supervisor to receive delivery instructions. Conducted emergency roadside repairs, including changing tires, replacing light bulbs and installing fuses and tire chains. Recorded expenses and maintained receipts.
Performed deliveries throughout greater metropolitan area. Checked all load-related documentation to ensure that it is complete and accurate. Performed routine maintenance on vehicles and auxiliary equipment, such as cleaning, lubricating, recharging batteries, fueling, or replacing liquefied-gas tank. Presented bills and receipts and collect payments for goods delivered or loaded. Read maps and followed written and verbal geographic directions. Reported delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones or mobile two-way radios. Secured cargo against inclement weather, pilferage, and damage. Turned in receipts and money received from deliveries. Weighed materials or products, and recorded weight and other production data on tags or labels. Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations. Maneuvered trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned. Obeyed traffic laws, and follow established traffic and transportation procedures. Operated all dump truck vehicles and equipment over varied terrain and roadways.
Conducted daily DOT pre-trip inspections according to a set checklist. Retained valid proof of insurance and registration in vehicle at all times. Loaded and unloaded concrete with mechanical drum handling equipment. Delivered customer orders to homes and places of business within established time frames. Interacted with customers and vendors in a friendly and timely manner. Checked load accuracy and stability before each trip. Lifted shoots and concrete additives of various shapes, sizes and weights up to [fifty] pounds. Notified supervisor of any customer or delivery problems. Submitted a daily mileage log with trip sheet, fuel, maintenance and delivery documentation. Wrote receipts and collected payment for goods delivered and for delivery charges. Maintained telephone and radio contact with supervisor to receive delivery instructions. Conducted emergency roadside repairs, including changing tires, replacing light bulbs and installing fuses and tire chains.
Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Maintained daily record of all transactions. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Contributed to merchandising ideas at team sale meetings. Designed displays to make the store experience interactive and engaging. Arranged items in favorable positions and areas of the store for optimal sales. Managed the purchasing process for the entire department. Upheld stock levels and proper pricing for multiple product lines. Selected merchandise based on the most favorable price and quality. Met and exceeded quarterly sales quotas by 40%. Authorized payment of invoices and return of merchandise. Managed vendor charge backs and follow up. Researched current and past business performance using online systems and available reports. Shopped competition to identify opportunities, labels and trends. Effectively communicated and coordinated execution of the planogram with store management. Assisted in gathering and moving materials and equipment for the assigned displays. Built effective relationships with each store to develop superior customer satisfaction. Printed various labels and tags for all merchandise.
Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Ran reports and supplied data to fulfill customer report requirements. Developed effective relationships with all call center departments through clear communication. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Assisted with the development of the call center's operations, quality and training processes. Properly directed inbound calls in phone queues to improve call flow. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
Continuing Education in licensed certified Concrete Delivery, Sales Management, CDL Truck Operator, certified DC Government Armed Special Police Officer training and Licensed car salesman.
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