Customer-service focused and results driven individual whose focus resides in quality of service paired with efficiency. Self-directed and skilled in personal communications and people-driven relationships. Highly motivated with years of experience in customer service related fields.
Conducted analysis to address customer issues and or needs in regard to computer related hardware/software which led to increased department sales, overall customer satisfaction through reliable solutions and education.
Established customer needs in regards to a multitude of botanical and gardening inquiries resulting in deluge of information and solutions leading to extremly satifactory results despite a variety of customer desires ranging from simple mulching to expanded indoor/outdoor and boxed gardens, including but not limited to herbs, perennials , fruits and vegitables.
Successfully led key projects which resulted in the increase of computer technology, office equipment, computer repair services and software related customer education sales. Provieded customers with everything needed to tackle nearly every computer and or business related need which led to multiple 5-Star Customer Service Surveys.
Embarked on and built customer confidence by actively listening to their concerns and giving appropriate feedback. Self-driven personal computer specialist offering hardware and software diagnostics, data backup and anti-virus solutions.
Completed first four semesters of the Computer Science Bachelors program. Seeking to return.
Currently enrolled in the Udemy online education course for the CompTIA A+ 901-902 Hardware Certification.
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