computer technician resume example with 13+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Customer service-oriented computer technician with sales, management and marketing experience who is committed to resolving problems for customers quickly and accurately.
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Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Sales
Consistently generated additional revenue through skilled sales techniques.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Diagnosed hardware and software failures and resolved technical issues
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members’ information.Data Organization
Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
Payroll Assistance
Assisted with payroll preparation and entered data into cumulative payroll document.
Exfo Ingenierie Electro – Richardson, TX
- Diagnosed, installed, configured and repaired computer systems and software
- Performed desktop and laptop repairs for Windows based PC systems
- Installed laptop screens, RAM and graphics cards
- Set up, tested and configured networks, desktops, laptops and printers.
- Resolved technical issues for clients in person, on the phone and through e-mail.
Raleigh-Durham Airport Authority – Raleigh, NC
- Created new promotions for increasing customer satisfaction
- Developed highly empathetic client relationships
- Created and managed new contests and events to bring in new customers
- Completed research on local culture and interests of community to provide accepted entertainment
- Created and managed social media pages for promoting business and services
Humane Society – City, STATE
- Generation of appropriate employee expense reports.
- Allocation of internal expenses related to various program activities.
- Daily income allocation and expense entry into the general ledger.
- Development and maintenance of accounts receivable and payable within general ledger.
- Organization, maintenance and accounting of accounts payable.
- Voucher invoice and billing.
- Time card management for payroll purposes.
- Bank deposits and capital transfers.
- Payroll (and related benefits) and payroll submission.
- Budget development and tracking.
- Account reconciliation.
- Benefit management, including PTO, health and dental.
- Generation of financial reports for board meetings.
Chesterfield County Solicitor's Office – City, STATE
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Maintained the front desk and reception area in a neat and organized fashion.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Dispersed incoming mail to correct recipients throughout the office.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Conducted extensive online and phone research.
- Traveled to any necessary locations to assist with meetings
Chesterfield High School - Chesterfield, SC
Northeastern Technical College - Cheraw, SC
University of South Carolina - Columbia, SC
Cash handling
Able to lift 75 pounds
Shipping and receiving
Professional and friendly
Careful and active listener
Strong public speaker
Multi-tasking
Account Management
Accounts Payable/Receivable
Budgeting
Weekly Payroll
Client Relations
Cold Calling
Computer Proficient
Creative Problem Solving
Credit and Collections,
Customer Satisfaction
Customer Service
Microsoft Word, Excel, PowerPoint, Access, OneNote, Outlook & Publisher
Quickbooks & Quickbase Software
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Resume Overview
School Attended
- Chesterfield High School
- Northeastern Technical College
- University of South Carolina
Job Titles Held:
- Computer Technician
- DJ/Social Media Manager
- Business Manager
- Temporary Secretary
Degrees
- High School Diploma
- 1 year of college or vocational school
- 2 years of college or vocational school
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