Seasoned Computer Technician versed in the installation and maintenance of a wide range of computer hardware, software and operating systems. Possesses in-depth knowledge of advanced diagnostic techniques.
Oversee the daily performance of computer systems. Set up, test and configure networks, desktops, laptops and printers. Resolve technical issues for clients in person, on the phone and through e-mail. Install motherboards, processors, RAM and graphics cards. Perform desktop and laptop repairs for HP, Dell, and Lenovo systems.
Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Enter commands and observe system functioning to verify correct operations and detect errors. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Refer major hardware or software problems or defective products to vendors for service.
Coursework in Operating Systems and System Programming. Working on Certificate in Computer Networking. Internet Authoring Certificate. Working on Computer Applications Certificate. Member of Phi Theta Kappa Honors Society.
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