Productive, focused computer support technician with 17 years in the Information Technology field.
Provide computer support to several Virginia state agencies including the Dept. of Taxation and the Dept. of Accounts for daily batch processing and error handling.
Core responsibilities are the monitoring and the operation of the mainframe computer systems and peripherals; recognizing and resolving
system problems, maximizing system availability. Other duties include utilizing effective communication with peers and VITA/NG management,
employees, customers, vendors and support personnel; provide effective leadership and training for operations staff; prepare and complete
various reports, including daily status reports and operational procedures.
Received certification in ITIL Foundation training as well as ITIL Service Operation and Service Transition.
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