Accomplished, dedicated and highly motivated IT/Software Quality Analyst with extensive supervisory and managerial experience in customer service, quality assurance, project management, user training and technical support. Adept at leading software testing teams, facilitating software process improvement initiatives, implementing the usage of automated testing tools, and introducing new methodologies, tools and techniques for various testing processes. Consistently achieved desired results by maximizing productivity and optimizing organizational efficiencies using certified quality control standards.
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