Computer Operations providing technical support for networking and database issues within the IT industry.
Community College of Philadelphia
Associate Science Degree in IT Network Administration
Promoted to Computer Operator position, and my new responsibilities include but not limited to processing inbound and outbound client files to a UNIX environment. Perform file transfers through various documented connection methods crossing multiple software and hardware environments. Monitor backups and notify proper on call personnel if failures or errors occur. Answer help desk calls and provide immediate solutions when possible, furnishing feedback to the user / corporate client, inform other help desk staff on reoccurring problems and issues that are affecting multiple users, and entering resolutions into the tracking system
Responsibilities included the installation and management of network hardware, system software, and user accounts. Additional duties included identifying problems, troubleshooting and providing assistance to users in a small office environment.
Duties included, verifying the accuracy of checks and entering the data into Bank One database
Operational duties included, entering data into the local database, perform data verification, and transfered completed forms to master database
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