Customer service-oriented pc field technician committed to resolving problems for customers quickly and accurately to reduce downtime and increase productivity.
Set up, tested and configured networks, desktops, laptops and printers.Coordinated hardware and software repair processes with outside vendors.Resolved technical issues for clients in person, on the phone and through e-mail.Installed motherboards, processors, RAM and graphics cards.Created employee training materials and procedures to teach in-house workers proper software and hardware protocols.Diagnosed, installed, configured and repaired computer systems and software.
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