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Compression, Coating, Encapsulation Resume Example

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COMPRESSION, COATING, ENCAPSULATION
Summary

High-energy Pharmaceutical operator bringing leadership skills and pharmaceutical knowledge developed over a 23]-year career. Proficient in conducting inspections, monitoring machinery and promoting efficient production. Clear communicator with decisive and well-organized nature.

Skills
  • Quality assurance controls
  • Process improvement strategies
  • Technical proficiency
  • Safety testing
  • Productivity improvement specialist
  • Sterilization techniques
  • Troubleshooting skills
Experience
09/2018 to Current
Compression, Coating, EncapsulationCompany Name － City, State
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Liaised with project managers to evaluate project scope and define milestones and deadlines.
  • Performed regular preventative maintenance on machinery and mechanical equipment to maintained continued operation and operator safety.
  • Improved processes by identifying slow-downs and collaborating with [to resolve.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Achieved safety standards by maximizing prevention and reducing accidents .
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Analyzed machine error messages and diagnostic test results to identify faults.
  • Calibrated equipment for optimal use and to obtain accurate diagnostic results.
  • Engaged in troubleshooting of machinery malfunctions through use of testing instruments and observation of defective equipment, listening and visually analyzing for sources of problems.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
09/2003 to 01/2018
Pharmaceutical Production LeadCompany Name － City, State
  • Checked machinery operation visually, addressed issues by performing minor maintenance and escalated serious problems to management or maintenance personnel.
  • Equipped team members with proper hand tools, supplies and power equipment to safely and efficiently perform jobs without time-consuming interruptions during production.
  • Interpreted, understood and communicated information on job tickets, configured production operations to meet specifications and prioritized job tickets by due date.
  • Oversaw workstation setup and operation and mobilized production line and shift employees to meet customer quality standards and schedules.
  • Trained, mentored and inspired [Number] line workers in safe operation of assembly line equipment and mastered and modeled diverse production operations to support team.
  • Maintained production rates by applying technical and electrical expertise to produce each piece.
  • Worked closely with supervisors and designers to understand and meet production specifications.
  • Measured voltages and adjusted setups to increase equipment longevity.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
09/2014 to 09/2017
Customer Service CashierCompany Name － City, State
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Greeted customers and responded to informational requests.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed returned items in accordance with store policy.
  • Stayed up to date on current item discounts to support promotions.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Resolved issues with cash registers, card scanners and printers.
  • Distributed new merchandise efficiently to different departments.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
  • Answered phone calls to assist customers with questions and [Type] orders.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Filled beverages and delivered food to customers by [Action].
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Facilitated change from [Software] to [Software], effectively assisting with employee training without decreasing overall sales.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Prepared food, including [Type], [Type] and [Type] items.
  • Operated cash register, collected payments and provided accurate change.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Arranged updated promotional displays every [Timeframe].
  • Restocked [Location] with silverware, straws, napkins and condiments.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Set up catering for up to [Number] people regularly by recording requested menu items, scheduling delivery time and relaying to kitchen.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Counted product stock to maintain inventory records.
  • Operated [Type] equipment to lift and transport stock.
  • Processed customer payments quickly and returned exact change and receipts.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Managed [Type] product returns professionally and quickly to maintain customer satisfaction.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Applied conversational [Language] abilities to connect with [Type] individuals and better serve individual needs.
  • Cross-trained in [Type] and [Type] roles in order to provide skilled backup for team members.
09/1992 to 09/2001
Inspector for Sewing Factory Company Name － City, State
  • Examined sketches, sample articles and design specifications to ascertain number, shape and size of pattern parts.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Monitored machines, diagnosed problems and performed basic corrections to keep equipment operational during all shifts.
  • Repairedor replaced pockets, zippers, snaps, buttons and lining with sewing machines and hand stitching.
  • Customized standardized pieces to meet individual customer demands.
Education and Training
Some College (No Degree): Computer And Information SciencesWilson College － City, State
06/1985
High School DiplomaRalph L Fike HS － City, State
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Resume Overview

School Attended

  • Wilson College
  • Ralph L Fike HS

Job Titles Held:

  • Compression, Coating, Encapsulation
  • Pharmaceutical Production Lead
  • Customer Service Cashier
  • Inspector for Sewing Factory

Degrees

  • Some College (No Degree) : Computer And Information Sciences
    High School Diploma

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