18+ years of customer service leadership, employee development and project management experience in the travel and tourism industry. Proven success in providing excellent customer support, revenue management and achieving company compliance.
• Responsible for supporting TN, AL, GA, NC and SC in achieving revenue
• Managed 5 Revenue Managers to support their locations in training and
developing the employee's and managers.
• Increased RAC RMPOD by 1.7% YOY for 2007 and increased revenue
management revenue for HLE by 8.7%.
• Conducted team building events to develop product knowledge and enhanced
Senn Delaney, Behavioral Interviewing, Six Sigma Yellow Belt Certificate.
Proficient in Microsoft Office, Outlook, Lotus Notes, Concur, Tableau, Oracle Financial
Companies Worked For:
Job Titles Held:
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