Community Support Worker Resume Example Community Counseling Center

COMMUNITY SUPPORT WORKER

Professional Summary

Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Caring and skilled support worker passionate about positively impacting programs and helping participants by providing expert support. Familiar with [Area of expertise] and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.

Accomplishments

Used Microsoft Word, Excel to develop inventory tracking spreadsheets.
Documented and resolved internal Issue which led to great Results.
Supervised team of 4 staff members.

Work History

Community Counseling Center - Community Support WorkerSainte Genevieve , MO06/2016 - Current

Planned and hosted on- and off-campus community service activities.
Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
Received and resolved average of [Number] calls each week regarding complaints and problems.
Enlisted support of volunteers and collaborated with businesses and community groups.
Worked with clients to improve life choices and maximize benefits of programs.
Spoke with [Type] and [Type] groups to expand community engagement and program outreach.
Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
Collaborated on program operations with [Job title], including offering feedback from participants and improvement recommendations.
Educated potential participants on available services and processes to engage in program.
Detailed program operations and participant activities with comprehensive recordkeeping.
Helped social workers build, coordinate and lead programs supporting individuals with [Type] and [Type] concerns.
Advocated for clients for comprehensive service delivery and linkage to [Type] hospital, veterans' benefits opportunities, and community agencies.
Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
Increased customer satisfaction by resolving [Product or Service] issues.
Resolved [Type] problems, improved operations and provided exceptional client support.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
Drove operational improvements which resulted in savings and improved profit margins.
Maintained excellent attendance record, consistently arriving to work on time.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Developed team communications and information for [Type] meetings.
Monitored social media and online sources for industry trends.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Transported [Product or Service] to customer locations [Timeframe].
Worked with [Type] customers to understand needs and provide [Type] service.
Led [Type] team in delivery of [Type] project, resulting in [Result].

Weatherford International Inc - Field SupervisorGreenville , TX05/2014 - 06/2016

Planned and scheduled field activities according to set timelines and order of operations.
Met with customers to resolve issues and build productive relationships.
Kept teams on task and completing milestones on time.
Evaluated performance and progress, and made proactive adjustments.
Ensured compliance with environmental, safety and regulatory requirements and vendor quality.
Investigated issues and developed effective solutions.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Developed team communications and information for [Type] meetings.
Resolved [Type] problems, improved operations and provided exceptional client support.
Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
Worked with [Type] customers to understand needs and provide [Type] service.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Maintained excellent attendance record, consistently arriving to work on time.

BrightStar Care - Healthcare /Medication Certified Nursing AssistantCity , STATE09/2012 - 09/2014

Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Reported any unusual or urgent circumstances in patients' condition or environment immediately to [Job Title].
Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
Maintained patient stability by checking vital signs and weight, testing urine and recording intake and outtake information.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep [Job title]s informed of changes.
Administered medications or treatments such as catheterizations, suppositories, enemas and douches, as directed by nurse or physician.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Cared for average of [Number] patients per [Timeframe] in [Type] facility, delivering high-quality, efficient support to meet all needs.
Observed or examined patients to detect symptoms that required medical attention such as bruises, open wounds or blood in urine.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Documented all care actions by completing records and logs with [Software] and [Software].
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Collaborated with peers and attended [Timeframe] meetings to brainstorm new activities for patients and discuss ways to resolve issues.
Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Participated in [Type] fun activities with patients to boost mood, improve overall memory and provide light entertainment.
Employed mobility devices and [Type] equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.

Skills

Counseling
HIPAA Compliance
Transcribing Orders
Indirect Patient Care
Rehabilitation Techniques
Maintaining nutrition
Case Management
Caregiving skills
EMR / EHR
Writing reports
Documenting intake
Drug abuse prevention

Patient Management
Dementia Knowledge
Treatment Planning
Regulatory Requirements
Patient Assessments
Inpatient care
Notifying family members
Medical Records Management
Breathing treatment
Medical office administration
Direct Patient Care

Education

06/1998Technical University, Bamenda-CAMEROONCityAssociate of Science: Electrical Equipment Installation And Repair

A.I.I.H (American International Institute HealthCityNursing

Majored in Practical Nuring

Certifications

Certified Nurse Assistant (CNA)/(GNA)
First Aid/CPR /Certified Medication Technician
LPN- diploma

Resume Overview

School Attended

Technical University, Bamenda-CAMEROON
A.I.I.H (American International Institute Health

Job Titles Held:

Community Support Worker
Field Supervisor
Healthcare /Medication Certified Nursing Assistant

Degrees

Associate of Science : Electrical Equipment Installation And Repair
Nursing

Community Support Worker Resume Example

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