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Community Support Worker Resume Example

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COMMUNITY SUPPORT WORKER
Professional Summary

Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Caring and skilled support worker passionate about positively impacting programs and helping participants by providing expert support. Familiar with [Area of expertise] and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.

Accomplishments
  • Used Microsoft Word, Excel to develop inventory tracking spreadsheets.
  • Documented and resolved internal Issue which led to great Results.
  • Supervised team of 4 staff members.
Work History
BestCare Home Care Inc. - Community Support WorkerColumbia, MD06/2016 - Current
  • Planned and hosted on- and off-campus community service activities.
  • Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
  • Received and resolved average of [Number] calls each week regarding complaints and problems.
  • Enlisted support of volunteers and collaborated with businesses and community groups.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Spoke with [Type] and [Type] groups to expand community engagement and program outreach.
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
  • Collaborated on program operations with [Job title], including offering feedback from participants and improvement recommendations.
  • Educated potential participants on available services and processes to engage in program.
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Helped social workers build, coordinate and lead programs supporting individuals with [Type] and [Type] concerns.
  • Advocated for clients for comprehensive service delivery and linkage to [Type] hospital, veterans' benefits opportunities, and community agencies.
  • Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
  • Increased customer satisfaction by resolving [Product or Service] issues.
  • Resolved [Type] problems, improved operations and provided exceptional client support.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed team communications and information for [Type] meetings.
  • Monitored social media and online sources for industry trends.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Transported [Product or Service] to customer locations [Timeframe].
  • Worked with [Type] customers to understand needs and provide [Type] service.
  • Led [Type] team in delivery of [Type] project, resulting in [Result].
Capital Care Inc. - Field SupervisorWashington, DC05/2014 - 06/2016
  • Planned and scheduled field activities according to set timelines and order of operations.
  • Met with customers to resolve issues and build productive relationships.
  • Kept teams on task and completing milestones on time.
  • Evaluated performance and progress, and made proactive adjustments.
  • Ensured compliance with environmental, safety and regulatory requirements and vendor quality.
  • Investigated issues and developed effective solutions.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Developed team communications and information for [Type] meetings.
  • Resolved [Type] problems, improved operations and provided exceptional client support.
  • Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
  • Worked with [Type] customers to understand needs and provide [Type] service.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
BrightStar Care - Healthcare /Medication Certified Nursing AssistantColumbia, MD09/2012 - 09/2014
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to [Job Title].
  • Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
  • Maintained patient stability by checking vital signs and weight, testing urine and recording intake and outtake information.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep [Job title]s informed of changes.
  • Administered medications or treatments such as catheterizations, suppositories, enemas and douches, as directed by nurse or physician.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Cared for average of [Number] patients per [Timeframe] in [Type] facility, delivering high-quality, efficient support to meet all needs.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises, open wounds or blood in urine.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Documented all care actions by completing records and logs with [Software] and [Software].
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Collaborated with peers and attended [Timeframe] meetings to brainstorm new activities for patients and discuss ways to resolve issues.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Participated in [Type] fun activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Employed mobility devices and [Type] equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
Skills
  • Counseling
  • HIPAA Compliance
  • Transcribing Orders
  • Indirect Patient Care
  • Rehabilitation Techniques
  • Maintaining nutrition
  • Case Management
  • Caregiving skills
  • EMR / EHR
  • Writing reports
  • Documenting intake
  • Drug abuse prevention
  • Patient Management
  • Dementia Knowledge
  • Treatment Planning
  • Regulatory Requirements
  • Patient Assessments
  • Inpatient care
  • Notifying family members
  • Medical Records Management
  • Breathing treatment
  • Medical office administration
  • Direct Patient Care
Education
06/1998Technical University, Bamenda-CAMEROONCAMEROONAssociate of Science: Electrical Equipment Installation And Repair
A.I.I.H (American International Institute HealthArlington, VANursing
  • Majored in Practical Nuring
Certifications
  • Certified Nurse Assistant (CNA)/(GNA)
  • First Aid/CPR /Certified Medication Technician
  • LPN- diploma
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Resume Overview

Companies Worked For:

  • BestCare Home Care Inc.
  • Capital Care Inc.
  • BrightStar Care

School Attended

  • Technical University, Bamenda-CAMEROON
  • A.I.I.H (American International Institute Health

Job Titles Held:

  • Community Support Worker
  • Field Supervisor
  • Healthcare /Medication Certified Nursing Assistant

Degrees

  • Associate of Science : Electrical Equipment Installation And Repair
    Nursing

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