Detail-oriented professional exhibiting excellent communication, problem solving and strategic planning skills. Passionate about helping others.
Supervised three case managers and six staff members at a 39 bed homeless shelter. Raised $162,000 in grant money for utilities, upkeep and general maintenance of the shelter. Raised $120,000 in grant money for employee's salaries. Raised $25,000 in grant money for the renovation of the veteran's wing of the shelter. Maintained 25 residential rentals, 5 commercial rental units and 40 miscellaneous undeveloped properties. Over saw the renovation of 16 residential rental units and 4 commercial rental units as well as the construction of 23 median income homes.
Administration & supervision of Scott Place Homeless Shelter and all financial assistance programs offered.
Supervised a staff of eleven employees. Evaluated team member performance and offered constructive feedback.
Prepared & tracked annual budgets and grant requests.
Educated residents and families about available services and resources.Referred families to food banks, financial assistance programs, employment and training support and health and child care services.
Conducted public speaking engagements promoting the needs of the homeless & low income population. Entered client data in a centralized database and maintained up-to-date case records for all clients.
Represented the agency to government, funding and field sources at meetings and conferences.Addressed program and policy issues, developed best practices and improved client services.Met with clients one-on-one to determine individual needs and make appropriate plan of action recommendations. Educated clients and their families about available services and resources. Conducted quarterly and annual reviews of direct reports. Oversaw the intake process for all new clients.
Maintained a comprehensive database of property listings, commercial & residential.
I began working for Family Services as an intern while attending FSU.
Educated clients and families about available services and resources.Oversaw the intake process for all new clients. Entered client data in a centralized database and maintained up-to-date case records for all clients. Determined customer eligibility for benefit programs and services.
Collaborated with team members to identify and accomplish agency objectives. Addressed program and policy issues, developed best practices and improved service delivery.
Kept up-to-date, thorough and accurate sales tracking
Addressed program and policy issues, developed best practices and improved service delivery. Interviewed, hired, trained & monitored sales associates. Led sales associates during sales promotions and contests. Merchandise display and sales. Loss prevention.
Advertising sales, layout & design
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