Dedicated Community Services Specialist III who interacts effectively with city personnel and citizens alike. Provides customer service support to the general public regarding inquiries on basic community services with a emphasis on after school programs.
Spearheaded efforts to adopt and implement new and creative ways to log communication with parents. (City of Fullerton)
Head planner for grades second through fifth for Maple and Orangethorpe programs. (City of Fullerton)
Participated in variety of city-ran and private events. (City of Fullerton)
Received “All Around Award" in December, 2013 (City of Fullerton)
Commanded a local team of 20 staff members in organizing and promoting a team for the Chino Hills Breast Cancer Fundraiser 5k. (June, 2012)
Received numerous recognitions for displaying excellent customer service (Bath & Body Works 2010-2012)
Addressed questions and concerns from the general public.
Coordinated the academic planning for grades second through fifth for two program sites.
Maintained up-to-date and accurate program files, records, calendars and schedules.
Collaborated with community leaders, organizations and public agencies to promote the organization's community service programs.
Identified maintenance and safety issues at program facilities and coordinated repairs.
Directed the proper use of program facilities by staff and the general public.
Lead a group of 20 students through academic activities.
Provided homework assistance.
Collaborated with site lead to improve relations with volunteers.
Redirected children to encourage safe, positive behaviors.
Taught children safe behavior such as seeking adult assistance when crossing the street and avoiding contact with unsafe objects.
Modeled appropriate social behaviors and encouraged concern for others.
Supervised children while parents were on vacation, business trips and weekend getaways.
Affectionately cared for three children, ages two to ten.
Cleaned the house, including laundry, sweeping and mopping.
Scheduled doctor, dentist and haircut appointments.
Physically and verbally interacted with children throughout the day.
Administered medication and minor first aid to sick and injured children.
Dressed children and changed diapers.
Engaged children with games and puzzles.
Promoted good behaviors by using the positive reinforcement method.
Described use and operation of merchandise to customers.
Received and processed cash and credit payments for in-store purchases.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Placed special merchandise orders for customers.
Created strategies to develop and expand existing customer sales, which resulted in a 8% increase in monthly sales.
Shared product knowledge with customers while making personal recommendations.
Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
Maintained friendly and professional customer interactions.
Verified that all merchandising standards were maintained on a daily basis.
Top 18% of class.
Deans List Winter 2012.
Public speaking classes.
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