I am seeking a rewarding career path that allow me to demonstrate my acquired skills in the customer service, accounting, leadership and sales industry. I have a huge desire to grow with a team if given the opportunity.
Expertise at Microsoft Office Software Programs and computer equipment
Subject matter expert with multifamily software such as with Lead2Lease, Onesite, Rent Roll, Blue Moon, Yardi and social networking software applications
Ability to type 40 words per minute
Tremendous analytical, troubleshooting and customer service skills
Ability to execute multiple/complex business solutions and work under time constraints to meet deadlines.
Committed leader with the ability to recognize corporate goals and lead individuals/teams to achieve objectives
Hardworking and dependable; excellent interpersonal, motivational and team building skills
Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment.
Self-Starter and highly motivated - can excel in stressful situations
Tremendous closing, customer service, trouble shooting and analytical skills
Productive, responsible, Bi-lingual, quick study, mature and detailed
Roscoe Residential , Hill Country Villas ApartmentsSan Antonio, TexasCommunity Property Manager12/2017 to 03/2018
Increased occupancy from 85% to 93% in 3 months, leadership and customer service skills.
Developed quality control in-house checklist -covered all "Move In" and "Move Out" issues Provide excellent customer service while maintaining the highest standards for resident service Assist in preparation of budget, and adherence to approved budgets Complete month-end and year-end reporting as required Provide narrative of all monthly budget variances +/- 10% per line item Supervised and motivate the team members by providing assistant development of their skills while giving encouraging feedback and opportunities for self-evaluations.
Provided comprehensive feedback to non-performing employees.
Facilitates disciplinary procedures and documentations up to and including terminations of employment.
Supervise leasing and maintenance activities to ensure compliance with company policy Analyze performance and trends to develop and implement monthly marketing plan.
Assisting the manager in organizing resident events, planning and implanting strategy for increased occupancy and resident retention.
Coordinating daily operations regarding onsite construction projects Ensuring fiscal schedules such as collection of rental payments, delinquents, notice of late payments as required by state law, and evictions objectives were consistently meet deadlines.
Maintained a consistent 2-4% delinquency by tenaciously following up on outstanding payments.
Carefully monitored operating costs, budgets, and resources with regular audits to track and maintain the use and follow up of these resources.
Supervised and motivate the team members by providing assistant development of their skills while giving encouraging feedback and opportunities for self-evaluations.
Maintained positive communicate with residents by quickly responding their concerns and needs in a sincere fashion.
Secure adherence to company's policies by carefully following proper protocol and guidelines set forth by both the management company and specific requirement requested by the property owner and investors.
Falkin Platnick Realty Group, Desert Shadows ApartmentsSan Antonio, TexasSenior Property Manager and Assistant Property, Manager09/2004 to 01/2014
Promoted to Senior Manager position after two years.
Manage a 204-unit property with a $75,000 budget.
Directly responsible for 98% occupancy rate.
98% renewal ratio achieved through striving for extraordinary managerial, leadership and customer relations skills.
Directed, Authored and Administered "In-House" comprehensive training program for entire staff with encompassed all "Assistant Manager" and "Leasing Consultants" Coached and taught other team members at sister properties on the standards of the positions by positively encouraging industry standards and professionalism.
Directly supervised 5 support staff by fostering an environment in which employees are motivated to deliver their person best.
Scheduled, oversaw, reviewed and evaluated for quality control by thoroughly checking all property construction projects completed by contracted vendors.
Developed quality control in-house checklist -covered all "Move In" and "Move Out" issues Checklist included complete walk thru of each unit prior to new client acceptance residents enjoy high.
Wellington on the Lake ApartmentsWichita Falls, TexasProperty Manager06/2002 to 08/2004
Responsible for leading staff of 8 team members to "Property of the Year" Award - 2002 Achieved consistent production while experiencing revolving door personnel issues Administered comprehensive training program-received numerous senior management kudo's and accolades Performed in a "Managerial/Trouble Shooting and Analyst" capacity -reviewed processes; identified problems Served as property's "Military Liaison" for the large military community at Sheppard Air Force Base Managed the Accounts Payables and Accounts Receivable program -drove program to a zero-deficit rating Directed the Customer Service Department on all complaints, issues and problems with excellent customer rating.
Education and Training
High School Diploma1987Sidney Lanier High School, San Antonio, TX, United States
Accounts Payables, Accounts Receivable, Analytical skills, Budgets, Business Solutions, Closing Sales, Interpersonal, Customer Relations, Excellent Customer Service, Dependable, Inventory Control, Team Building, Leadership, Fair Housing Laws, Loss Prevention, Managerial, Marketing Plan, Excel, Microsoft Office Software, Networking, Organizing, Personnel Policies, Quality Control, Fast Learner, Rent Roll, Reporting, Self-Starter, Time Management and Trouble Shooting
Activities and Honors
Awards Growth & Profitability Award, Greystar Management, 2015 Renovated Property of the Year, San Antonio Apartment Association, 2014 Most Competitive Manager of the Year, Falkin Platnick Realty Group, 2013 Assistant Manager of the Year, San Antonio Apartment Association, 2004 Property of the Year, Wichita Falls, Tx, 2002
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Companies Worked For:
Roscoe Residential , Hill Country Villas Apartments