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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Skilled property management professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.

Skills
  • Fair housing mandates
  • Commercial property
  • New construction
  • Knowledge of leasing and market conditions
  • Valid North Carolina driver's license
  • Skilled multi-tasker
  • Sales and marketing
  • Microsoft Office
  • Multi-family property management
  • Team management
  • Team building
  • Flexible
  • Work ethic
  • Problem resolution
  • Coordination
  • Reliable and trustworthy
  • People skills
  • Clerical
  • MS Office
Experience
09/2020 to 10/2020
Community Property Manager Irvine Company Huntington Beach, CA,
  • Coordinated 2 major remodeling projects in 2020.
  • Coordinated maintenance and repair requests with maintenance department and contacted contractors for bid proposals.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Conducted apartment tours for potential tenants and answered any questions.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Reviewed and interpreted vendor contracts to effectively enforce all requirements.
  • Regularly updated asset management staff regarding leasing and property status.
  • Disbursed petty cash to engineering staff and property personnel.
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements.
  • Created and updated marketing materials for department programs and properties.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Conducted annual re-examination appointments and housekeeping inspections.
  • Conducted apartment tours for potential tenants and answered any questions.
01/2018 to 09/2020
Community Property Manager Price Chopper Delhi, NY,
  • Coordinated 2 major remodeling projects in 2021.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Reviewed and interpreted vendor contracts to effectively enforce all requirements.
  • Regularly updated asset management staff regarding leasing and property status.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Disbursed petty cash to engineering staff and property personnel.
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements.
  • Created and updated marketing materials for department programs and properties.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Conducted annual re-examination appointments and housekeeping inspections.
  • Updated tenant and unit information to keep current in housing database.
  • Handled resident complaints and expedited all maintenance requests.
  • Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Conducted apartment tours for potential tenants and answered any questions.
09/2012 to 01/2018
Asst. Property Manager Westdale Real Estate Investment & Management City, STATE,
  • Planned and prepared workflow schedules, delegating tasks for 4-member team.
  • Planned and prepared workflow schedules, delegating tasks for 6-member team.
  • Trained team of 2 to deliver outstanding customer service, boosting customer satisfaction ratings 20%.
  • Assisted the Property Manager in evaluating employee performance and cultivating improvement initiatives.
  • Developed and implemented performance improvement programs, resulting in 7% increase in efficiency.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Conducted tours of vacancies with prospective tenants.
  • Showed units to potential tenants and answered questions about life in community.
  • Handled all security deposit refunds.
  • Escalated critical issues to property manager to ensure immediate resolution.
  • Explained policies and procedures to tenants and enforced all rules.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Created and implemented policies and procedures for effective property management.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Created and updated marketing materials for properties.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Kept records of all correspondence with residents and tenants.
08/2010 to 09/2012
Assistant Manager Resource Residential City, STATE,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Planned and prepared workflow schedules, delegating tasks for 6-member team.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Completed inventory audits to identify losses and project demand.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Supported sales management initiatives to optimize business development.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Education and Training
Expected in 1989
High School Diploma:
Bassett High School - Bassett, VA
GPA:
Expected in 04/2008
:
Carolina Beauty College 8 - Greensboro, NC
GPA:
  • Completed coursework in Cosmetology and Hours.
Expected in 07/2009
:
Priority Nursing College - Greensboro, NC
GPA:

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Resume Overview

School Attended

  • Bassett High School
  • Carolina Beauty College 8
  • Priority Nursing College

Job Titles Held:

  • Community Property Manager
  • Community Property Manager
  • Asst. Property Manager
  • Assistant Manager

Degrees

  • High School Diploma

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