community manager resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
About Me
Hello! I'm a compassionate and driven professional with a strong background in providing assistance to individuals and communities in need. Possesses strong problem-solving and interpersonal skills and commitment to providing exceptional customer service. Stays calm under pressure and responds quickly and effectively to emergency situations. A driven individual who has worked in various roles within property management with determination to expand knowledge and experience.
Skills
- Professionalism
- Leadership Skills
- Teamwork
- Relationship Building
- Communication
- Motivated by New Challenges
- Time Management
- Creative and Critical Thinking
- Quick Learner
- Hard Worker
Education
Thornton High School Thornton, CO, Expected in 06/2006 ā ā High School Diploma : - :
Accomplishments
- Achieved Corporate Promotions
- Achieved Industry Accolades Such As Equality, Rising Star, Above and Beyond, and Best Property Awards
- Received Employee of the Month
Work History
Yelp Inc. - Assistant/Interim Community Manager
, , Lakewood, CO 11/2022 - Current
, , Lakewood, CO 11/2022 - Current
- Financial management including managing to budget.
- Sales leadership including new customer attraction, training leasing consultants and improving sales performance.
- Proactively and effectively manages operations to ensure lease up goals are met.
- Effectively works with construction and development teams and outside vendors during property construction.
- Prepares and implements marketing strategies to ensure annual revenue growth for the property.
- Regularly monitors the financial performance of the property, making necessary changes in the operations as needed to meet and exceed performance goals.
- Ensures that bank deposits are made daily or as necessary, purchases necessary office supplies, coordinates disbursement of petty cash funds, supervises rent collections.
- Establishes schedules and assigns personnel for routine maintenance and emergency coverage, ensures that maintenance requests are handled quickly.
- Ensures that residents are provided with a clean, safe, and well-maintained community, handles resident relations and resident organizations, reports accidents and emergency situations to the Regional Manager immediately and prepares incident reports, continually inspects property and improvements, recording deficiencies and taking necessary actions.
- Handles resident issues in a timely and effective manner, ensuring that resident issues are not escalated to Regional Manager more than once per quarter.
- Responsible for the timely completion of ownership and/or property reports and marketing surveys.
Valvoline Instant Oil Change - Community Support Specialist
, , Dallas, TX 02/2022 - 09/2022
, , Dallas, TX 02/2022 - 09/2022
- Supported 4-5 communities virtually.
- Supported communities with resident files and accounting records to determine unpaid charges and/or late fees owed.
- Communicated to residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces lease to maximize revenue.
- Followed Companyās established procedures related to evictions by following proper notice requirements, evicting residents, communicates and coordinates process for representation in court with local team and legal counsel .
- Reviewed invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between vendor/contractor, accounting, and client/owner as needed.
- Completed various financial, accounting, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.
- Assisted in implementation of community support services in alignment with needs.
- Supported communities in developing goals and social skills, improving individual wellness and productivity.
Towne Properties Associates - Community Manager
, , Denver, CO 10/2021 - 02/2022
, , Denver, CO 10/2021 - 02/2022
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Evaluated property conditions and recommended improvements.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Received and processed resident payments, and updated system accounts with latest information.
- Gained feedback useful in collaborating with business leaders to devise solutions.
- Effectively managed team of 9 maintenance and activities personnel.
- Worked with maintenance staff to complete timely repairs and enhancements.
Hyatt - Assistant Manager
, , Denver, CO 06/2018 - 10/2021
, , Denver, CO 06/2018 - 10/2021
- 3 years of Assistant Manager experience at 3 different communities in Denver Metro Area. Lease-up and stabilized assets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
- Maintained productivity objectives by leveraging hands-on leadership abilities to effectively direct team.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collected rental payments from residents and kept meticulous records of delinquent accounts for 300 and above unit properties.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
- Introduced effective emergency resolutions and managed special projects.
- Received and processed resident payments, and updated system accounts with latest information.
Company Name - Leasing Professional
, , Thornton, CO 06/2016 - 06/2018
, , Thornton, CO 06/2016 - 06/2018
- Marketed property to local businesses through collateral, emails and phone calls.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Verified tenant incomes and other information before accepting lease applications.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Performed background checks
- Invited prospects to fill out application upon completion of property tour.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Escalated major issues to property manager for immediate remediation.
- Kept meticulous records of correspondence between management and tenants.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collected monthly rent payments and other fees, always properly recording and processing money.
Company Name - Housekeeper
, , Denver, CO 03/2015 - 06/2016
, , Denver, CO 03/2015 - 06/2016
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Documented and reported necessary facility and building repairs observed.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
- Kept building entryway glass clean and polished for professional presentation.
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Resume Overview
School Attended
- Thornton High School
Job Titles Held:
- Assistant/Interim Community Manager
- Community Support Specialist
- Community Manager
- Assistant Manager
- Leasing Professional
- Housekeeper
Degrees
- High School Diploma
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