Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.
Acted as the department's "go-to" person for challenging calls and as the primary mentor for new employees.
As the Community Liaison I assists administrators, counselors and/or social workers in determining the need for and coordinating partnerships with the community to meet the social service needs of the school; promotes staff and student awareness of the campus and community social service resources; and helps to create and maintain the paperwork required to support the community partnerships.
Answered high volume inbound calls, assisted members with inquiries on accounts. Opened new accounts and made monetary adjustments when needed.
Answered high volume inbound calls on members credit cards. Explained transaction history and APR to members.
•Chargeback Department, I would assist customers with fraudulent transactions and would make monetary adjustments to customers accounts.
•Communicated to customers via phone and wrote letters to explain fraudulent charges, and did so in Spanish as needed.
Processed applications, payments, corrections, endorsements and cancellations. Gave quotes to customers, and explained policy coverage. Communicated in Spanish as needed.
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