Community Liaison Resume Example Amerihealth Caritas Health Plan

COMMUNITY LIAISON

Professional Summary

Talented Community Liaison skilled in promoting community resources and [Type] initiatives through public speaking events and presentations. Offering [Number] years of community involvement, including knowledge of [Type] facilities and [Type] program to enhance highly effective teams.

Determined Community Liaison aiming to leverage [Number] years of experience providing positive community contributions to engage and inform community members. Personable and driven with passion for perpetuating [Company] mission and values.

Skilled healthcare professional experienced in working with patients and healthcare staff to provide seamless transitions between hospital, care facilities and home environments. Highly organized and resourceful with a superior work ethic and focus on high-quality care.

Knowledgeable Hospital Liaison able to coordinate effective care between facilities, hospital and clients. Well-versed in healthcare standards, policies and procedures. Offering [Number] years' experience in the field and looking for a new professional challenge.

Patient-focused [Job Title] with [Number] years of experience. Expert in all elements of patient care and successful in working as part of team to treat wide range of medical conditions. Skilled in prioritizing patients' needs within high-stress environments.

Skills

Community networking
Community-based resources
Communications management
Hospice education
Community resources
Medical facility knowledge
Public outreach
Coordinating care
Patient management
Staff education and training
Indirect patient care
Direct patient care

Charting and clinical documentation
Diabetes and nutrition education
Hospice and palliative care
Patient and family advocacy
Sales and marketing
Relationship building
Provider interaction and engagement
Exemplary communication
Strong presentation skills
Patient-focused care
Public speaking

Education

Trinity Valley Community CollegeCity, State05/2013Associate of Applied Science: Nursing

Work History

Amerihealth Caritas Health Plan- Community Liaison
Saint Paul , MN08/2016 - Current

Developed long-lasting relationship with discharge planners, including Case Managers, Social Workers, and management team and [Job Title] through active engagement, exemplary communication and [Skill]
Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships
Communicated with community members to assess concerns or current issues and identify corrective measures
Targeted specific community groups with wellness and disease management information
Helped vulnerable individuals navigate complex healthcare system
Educated community members regarding resources and [Type] program by using [Skill] and [Skill]
Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse and other community health concerns
Identified new sources, both individual and business, of support as donors and vendors
Referred residents and families to community resources to improve well-being and quality of life
Educated families and community members about domestic violence, including its impact on children
Cultivated relationships with potential employers and with referral agencies
Referred families to shelters, legal resources and educational programs
Served as primary point of contact for city with all media representatives
Attended special events, acting as representative of [Client name] and making new contacts with possible donors
Created promotional materials and provided insightful information to social media, websites and print media to educate public
Assessed clients' specific needs and created fundraising programs to assist with meeting specific goals
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis
Consulted with patients and family members to discuss healthcare plans and outline care initiatives
Scheduled referral appointments to other providers for patients needing specialized treatment
Maintained professional demeanor while treating patients with respect and dignity
Coordinated with other healthcare providers to build healthcare plans for patient's specific needs
Organized clinical documentation, treatment plans, and referrals
Provided ongoing counseling to help patients deal with conditions and processes
Delivered social work services to [Population] in [Type] settings
Coordinated individualized discharge plans to manage safe transition back into community and home environments
Coordinated program referrals for community-based resources
Worked with medical teams, patients and families to implement effective treatment plans
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve [Skill]
Developed rapport to create safe and trusting environment for care
Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
Helped clients with managed home care, ensuring efficacy of care by monitoring health status
Planned and implemented community outreach and events to provide health education about cancer, self-care and preventative breast examinations
Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with [Number] key accounts
Wrote engaging and successful marketing, advertising and website copy
Identified appropriate marketing channels and target customers for campaigns
Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing [Type] revenue by [Number]% over [Timeframe]
Collaborated with product development team to effectively modernize and update promotions
Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue
Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters
Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
Maximized advertising efforts by developing content for media relations, corporate communications and social media posts
Planned and executed events and marketing programs, producing [Number] times goal of qualified leads
Improved quality processes for increased efficiency and effectiveness
Worked with [Job title] to resolve [Type] problems, improve operations and provide exceptional customer service
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
Managed system conversion and maintained minimal downtime during updates
Reviewed patient assessments, charts and medical opinions to determine best courses of action
Helped clients set appointments, discussed plans and followed up to check on concerns
Participated in improvement planning to optimize services and improve future care
Worked with hospitals and facilities to outline discharge plans
Communicated with family, pharmacies, hospice care, discharge planners and other professionals to complete seamless transitions
Kept accurate log of all requests for medical information and records
Reviewed charts and flagged incomplete or inaccurate information
Communicated effectively with staff, patients and insurance companies by email and telephone
Utilized [Software] to manage and confirm patient data, such as insurance, demographic and medical history information
Accurately pulled patient records for upcoming appointments and procedures, typically within [Number]-hour period
Maintained accuracy, completeness and security for medical records and health information
Used classification manuals to gain additional knowledge of disease and diagnoses processes
Interacted and communicated easily with department personnel and public
Led clinical team in delivering care services that promoted optimal resident health
Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations
Provided case management services, counseling, education and life-skills training to diverse, at-risk student population
Led facility management staff and consultants in producing business plan that focused on all aspects of facility operations, including setting priorities and job assignments
Strategically planned methods to achieve operational goals and targets
Verified important patient information such as [Type], [Type] and [Type] for entry into patient management system
Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards
Identified process improvements in day-to-day functioning of department
Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
Certified that equipment and supplies were properly maintained for quality patient care and safety
Engaged patients with games, crafts, cooking, music, reading and other activities
Facilitated timely check-in by greeting visitors and establishing purpose of visits
Performed health screening for students and faculty by conducting [Type] and [Type] evaluations
Closely collaborated with management team to make necessary improvements and satisfy resident needs
Assisted in resolving and satisfying client requests and internal operational issues
Coordinated allocation of nursing service equipment and supplies within facility and established guidelines for efficient, economical use
Effectively served as primary liaison for HMS and client, political stakeholders, provider and public policy associations, lobbyists and partners
Improved delivery of patient care through reviewing and implementing improvements to clinical approaches
Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication
Managed care for post-operative patients from initial recovery through discharge
Identified decision makers within organizations, made appointments and engaged with these individuals to cultivate referral opportunities
Reported to [Job title] each week to provide details on building referrals and managing relationships with physicians
Gathered and evaluated quality assurance data to identify issues and improve process efficiency
Provided patient education
Interviewed patients to obtain medical information, weight and height measurements and vital signs
Interviewed patients to obtain medical information, weight and height measurements and vital signs
Coordinated with nursing staff to process and direct patients to appropriate departments
Led planning and achievement of goals and objectives consistent with agency mission and philosophy
Partnered with team of registered nurses to achieve overall well-being of all patients
Communicated goals, plans and progress to parents or guardians
Continually maintained and improved company's reputation and positive image in markets served

Amerihealth Caritas Health Plan- Community Liaison
Salisbury , NC03/2014 - 03/2016

Amerihealth Caritas Health Plan- Community Liaison
Scranton , PA01/2013 - 02/2014

Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships
Educated community members regarding resources and [Type] program by using [Skill] and [Skill]

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Community Liaison Resume Example

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