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Community Liaison Resume Example

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COMMUNITY LIAISON
Professional Summary

Talented Community Liaison skilled in promoting community resources and [Type] initiatives through public speaking events and presentations. Offering [Number] years of community involvement, including knowledge of [Type] facilities and [Type] program to enhance highly effective teams.

Determined Community Liaison aiming to leverage [Number] years of experience providing positive community contributions to engage and inform community members. Personable and driven with passion for perpetuating [Company] mission and values.

Skilled healthcare professional experienced in working with patients and healthcare staff to provide seamless transitions between hospital, care facilities and home environments. Highly organized and resourceful with a superior work ethic and focus on high-quality care.

Knowledgeable Hospital Liaison able to coordinate effective care between facilities, hospital and clients. Well-versed in healthcare standards, policies and procedures. Offering [Number] years' experience in the field and looking for a new professional challenge.

Patient-focused [Job Title] with [Number] years of experience. Expert in all elements of patient care and successful in working as part of team to treat wide range of medical conditions. Skilled in prioritizing patients' needs within high-stress environments.

Skills
  • Community networking
  • Community-based resources
  • Communications management
  • Hospice education
  • Community resources
  • Medical facility knowledge
  • Public outreach
  • Coordinating care
  • Patient management
  • Staff education and training
  • Indirect patient care
  • Direct patient care
  • Charting and clinical documentation
  • Diabetes and nutrition education
  • Hospice and palliative care
  • Patient and family advocacy
  • Sales and marketing
  • Relationship building
  • Provider interaction and engagement
  • Exemplary communication
  • Strong presentation skills
  • Patient-focused care
  • Public speaking
Education
Trinity Valley Community CollegeCity, State05/2013Associate of Applied Science: Nursing
Work History
Amerihealth Caritas Health Plan- Community Liaison
Saint Paul , MN08/2016 - Current
  • Developed long-lasting relationship with discharge planners, including Case Managers, Social Workers, and management team and [Job Title] through active engagement, exemplary communication and [Skill]
  • Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships
  • Communicated with community members to assess concerns or current issues and identify corrective measures
  • Targeted specific community groups with wellness and disease management information
  • Helped vulnerable individuals navigate complex healthcare system
  • Educated community members regarding resources and [Type] program by using [Skill] and [Skill]
  • Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse and other community health concerns
  • Identified new sources, both individual and business, of support as donors and vendors
  • Referred residents and families to community resources to improve well-being and quality of life
  • Educated families and community members about domestic violence, including its impact on children
  • Cultivated relationships with potential employers and with referral agencies
  • Referred families to shelters, legal resources and educational programs
  • Served as primary point of contact for city with all media representatives
  • Attended special events, acting as representative of [Client name] and making new contacts with possible donors
  • Created promotional materials and provided insightful information to social media, websites and print media to educate public
  • Assessed clients' specific needs and created fundraising programs to assist with meeting specific goals
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
  • Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis
  • Consulted with patients and family members to discuss healthcare plans and outline care initiatives
  • Scheduled referral appointments to other providers for patients needing specialized treatment
  • Maintained professional demeanor while treating patients with respect and dignity
  • Coordinated with other healthcare providers to build healthcare plans for patient's specific needs
  • Organized clinical documentation, treatment plans, and referrals
  • Provided ongoing counseling to help patients deal with conditions and processes
  • Delivered social work services to [Population] in [Type] settings
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments
  • Coordinated program referrals for community-based resources
  • Worked with medical teams, patients and families to implement effective treatment plans
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve [Skill]
  • Developed rapport to create safe and trusting environment for care
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status
  • Planned and implemented community outreach and events to provide health education about cancer, self-care and preventative breast examinations
  • Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with [Number] key accounts
  • Wrote engaging and successful marketing, advertising and website copy
  • Identified appropriate marketing channels and target customers for campaigns
  • Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing [Type] revenue by [Number]% over [Timeframe]
  • Collaborated with product development team to effectively modernize and update promotions
  • Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue
  • Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
  • Maximized advertising efforts by developing content for media relations, corporate communications and social media posts
  • Planned and executed events and marketing programs, producing [Number] times goal of qualified leads
  • Improved quality processes for increased efficiency and effectiveness
  • Worked with [Job title] to resolve [Type] problems, improve operations and provide exceptional customer service
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
  • Managed system conversion and maintained minimal downtime during updates
  • Reviewed patient assessments, charts and medical opinions to determine best courses of action
  • Helped clients set appointments, discussed plans and followed up to check on concerns
  • Participated in improvement planning to optimize services and improve future care
  • Worked with hospitals and facilities to outline discharge plans
  • Communicated with family, pharmacies, hospice care, discharge planners and other professionals to complete seamless transitions
  • Kept accurate log of all requests for medical information and records
  • Reviewed charts and flagged incomplete or inaccurate information
  • Communicated effectively with staff, patients and insurance companies by email and telephone
  • Utilized [Software] to manage and confirm patient data, such as insurance, demographic and medical history information
  • Accurately pulled patient records for upcoming appointments and procedures, typically within [Number]-hour period
  • Maintained accuracy, completeness and security for medical records and health information
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes
  • Interacted and communicated easily with department personnel and public
  • Led clinical team in delivering care services that promoted optimal resident health
  • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations
  • Provided case management services, counseling, education and life-skills training to diverse, at-risk student population
  • Led facility management staff and consultants in producing business plan that focused on all aspects of facility operations, including setting priorities and job assignments
  • Strategically planned methods to achieve operational goals and targets
  • Verified important patient information such as [Type], [Type] and [Type] for entry into patient management system
  • Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards
  • Identified process improvements in day-to-day functioning of department
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
  • Certified that equipment and supplies were properly maintained for quality patient care and safety
  • Engaged patients with games, crafts, cooking, music, reading and other activities
  • Facilitated timely check-in by greeting visitors and establishing purpose of visits
  • Performed health screening for students and faculty by conducting [Type] and [Type] evaluations
  • Closely collaborated with management team to make necessary improvements and satisfy resident needs
  • Assisted in resolving and satisfying client requests and internal operational issues
  • Coordinated allocation of nursing service equipment and supplies within facility and established guidelines for efficient, economical use
  • Effectively served as primary liaison for HMS and client, political stakeholders, provider and public policy associations, lobbyists and partners
  • Improved delivery of patient care through reviewing and implementing improvements to clinical approaches
  • Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication
  • Managed care for post-operative patients from initial recovery through discharge
  • Identified decision makers within organizations, made appointments and engaged with these individuals to cultivate referral opportunities
  • Reported to [Job title] each week to provide details on building referrals and managing relationships with physicians
  • Gathered and evaluated quality assurance data to identify issues and improve process efficiency
  • Provided patient education
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs
  • Coordinated with nursing staff to process and direct patients to appropriate departments
  • Led planning and achievement of goals and objectives consistent with agency mission and philosophy
  • Partnered with team of registered nurses to achieve overall well-being of all patients
  • Communicated goals, plans and progress to parents or guardians
  • Continually maintained and improved company's reputation and positive image in markets served
Amerihealth Caritas Health Plan- Community Liaison
Salisbury , NC03/2014 - 03/2016
Amerihealth Caritas Health Plan- Community Liaison
Scranton , PA01/2013 - 02/2014
  • Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships
  • Educated community members regarding resources and [Type] program by using [Skill] and [Skill]
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

80Good
Resume Strength
  • Completeness
  • Length
  • Measurable results
  • Strong summary
  • Clear contact info

Resume Overview

School Attended

  • Trinity Valley Community College

Job Titles Held:

  • Community Liaison

Degrees

  • Associate of Applied Science : Nursing

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