LiveCareer-Resume

community coordinator resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Motivated and high-performing professional with nearly a decade of customer service experience, over five years of management training and experience, and nearly three years of social media experience. Proven ability to work efficiently and cross-collaboratively in a broad range of industries. An extremely hard worker and very quick learner, I consider those to be two of my biggest attributes, and, when combined with my education and work experience, I believe I would make a great addition to the team!

Skills
  • Well-trained in: Adobe Photoshop, Premier, Sprout, Facebook Business Manager, Zingfit, Hootsuite, Canva, Creator Studio, Mindbody, Salesforce, Google (Analytics, Suite, Sheets, Docs), Kenzza, Microsoft Office Programs (Word, Excel, PowerPoint, Access, Outlook)
  • Great telephone etiquette
  • Conflict resolution
  • Interpersonal Communication
  • Effective customer communication
  • Time Management
  • Critical thinking
  • Reliable and trustworthy
  • Written Communication
  • Training & Development
  • Self-motivated professional
Education and Training
CUNY Brooklyn College Brooklyn, NY Expected in 05/2018 Bachelor of Arts : Communications - GPA :
  • Graduated Magna cum laude
  • Minored in Sociology
  • Dean's List every semester
  • Member of Marketing Club
SUNY Geneseo , Expected in : Communication Studies - GPA :
  • 2014 - Transferred in 2016
  • Honors: Deans List, Presidents List
  • Activities: Sigma Delta Tau, Women's Club Soccer member
Certifications

New York State Real Estate License

75 hour New York State Course Completion

Licensing Exam Passed on June 2020

Experience
Cars.Com - Community Coordinator
Los Angeles, CA, 01/2022 - Current
  • Responsible for monitoring Facebook and Instagram comments, direct messages, and AD comments as well as being the moderator for Facebook Lives.
  • Managed and mentored three interns and delegated their responsibilities. Ran weekly team meetings.
  • Shop online only, direct to consumer brand
  • Tracked and analyzed social media responses and provided feedback for change to appropriate teams.
  • Analyzed key performance indicators monthly, applying data analytics to drive future strategic planning.
  • Effectively responded to negative feedback and bad reviews.
  • Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
  • Helped build and maintain corporate image, brand and identity.
  • Company launched 2.2.22 - helped launch the online presence: building and maintaining company image, brand and identity, and monitored and solved all customer inquiries about the products on social media.
Soona - Social Media Coordinator & Assistant Studio Manager
Austin, TX, 08/2019 - 12/2020
  • Implemented social media strategies, overseeing all social media channels to promote the brand and grow the in-studio customer base.
  • Filmed and edited content for social media.
  • Created, interviewed, and published monthly newsletters that went out to over 1300 subscribers.
  • Provided and elevated customer experience to generate loyal clientèle.
  • Tracked and ordered all inventory for studio.
  • Managed a dynamic staff of 15 fitness professionals with over 1000 members.
  • Performed general office duties, scheduling, meeting sales goals, training, addressing customer inquiries, answered an average of 30 phone calls per day, solved problems in a fast paced environment, and helped Studio Manager run reports and lead meetings.
  • Began as a Team Associate but was promoted within the first two months to Assistant Studio Manager.
Cyc Fitness - Studio Manager
City, STATE, 01/2017 - 08/2019
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems in a fast paced environment.
  • Successfully managed projects start to finish, which includes but is not limited to, creating competitor analysis reports, cold calling the neighborhood industry, leading new employee training and development, and helping actively lead company-wide marketing efforts during a re-branding launch.
  • Spearheaded special event management both in-studio private events and outdoor city-wide pop up rides.
  • Responsible for leading teams of up to 6 and ensuring successful, smooth check-in processes for nearly 45 clients every hour while also ensuring completion of assigned daily tasks and projects.
Philanthropy News Digest - Publishing and Editorial Director Intern
City, STATE, 01/2018 - 04/2018
  • Provided content and edits, wrote copy, and scheduled posts for Foundation Center Twitter account and official website.
  • Researched, wrote, and successfully published five articles that were posted to Philanthropy News Digest webpage.
  • Participated in multiple non-profit courses available to me on location during my internship such as Grant Writing, Fundraising Planning, Finding Grants, and Best Practices for using Fundraising Resources and Databases.
  • Ran reports and updated data in shared Excel forms.

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Resume Overview

School Attended

  • CUNY Brooklyn College
  • SUNY Geneseo

Job Titles Held:

  • Community Coordinator
  • Social Media Coordinator & Assistant Studio Manager
  • Studio Manager
  • Publishing and Editorial Director Intern

Degrees

  • Bachelor of Arts

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