Driven, dedicated and compassionate healthcare professional
with 18 years hands-on experience. Adept at community relation, staff development, case management and project management while providing the highest quality care.
Education and Training
NursingAmarillo CollegeAmarillo, Texas, USA
Proven patience and self-discipline
Motivation techniques specialist
Personal and professional integrity
Relationship and team building
Sound decision making
Staff training and development
Critical thinking proficiency
Crisis prevention intervention
Community resource specialist
Crisis Prevention and Intervention training (CPI)
Exceptional communication skills
Mental health systems
Exceptional interpersonal skills
Family and children's program knowledge
Suicidal ideation identification
First Aid and BLS certified
Community Connector03/2015 to CurrentMolina HealthcareAlbuquerque, New Mexico
Review claims and care management databases. Contact members' providers and or caregivers. Travel to community resources center location such as homeless shelters to locate members. Assess members needs with independent judgement, complete appropriate assessments, develop an integrated care Plan, document patient information including service plans, treatment reports and progress notes in Molina Healthcare systems as indicated. Communicate findings to staff as appropriate. Conduct ongoing telephonic and or face to face outreach visits with members. Preform follow tasks, Schedule appointments with providers, arrange transportation for healthcare visits, eliminate barriers to following ICP, support member and access to community resources for housing, food, employment and Case management. Advocate for member. Performs ongoing monitoring of the plan of care. Proactively identifies members that may qualify for potential case management services. Collaborates with member, physician and other appropriate healthcare professionals to address the member's needs. Integration of services for members including behavioral health and long term care member management, disease management and manage care Effectively. Managed time and caseloads efficiently.Efficiently gathered information from families and social services agencies to inform development of treatment plans. Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention. Collaborated closely with treatment team to appropriately coordinate client care services. Interacted with clinical staff and external resources such as school or community personnel. Referred clients to other programs and community agencies to enhance treatment processes. Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities. Led patients in individual, family, group and marital therapy sessions.
EKG Tech/Unit Secretary03/2012 to 07/2014Lovelace Westside HospitalAlbuquerque, New MexicoMade appropriate interventions by reading and interpreting heart monitors and EKG s. Supported patients with customized patient teaching tools. Provided treatment within scope of practice. Coordinated with doctors and registered nurses to develop care plans for patients. Cleaned and sterilized instruments and disposed of contaminated supplies. Recorded patients' medical history, vital statistics and test results in medical records. Transcribe doctor orders, fax, file, order test and submit results. Discharge planning. Escorted patients to examination rooms and prepared them for physician exams. Acted as patient advocate.Performed lab tests and communicated results.
Nurse Tech10/2010 to 03/2012Plum Creek Specialty HospitalAmarillo, TXInstructed patients and family members on proper discharge care. Monitored patients with acute conditions. Maintained patient privacy and confidential patient information. Tested patients' blood glucose levels. Obtained vitals for a floor of 25 patients per shift. Measured urine specimens and delivered them to the laboratory. Worked as part of team to execute proper care of body mechanics and safety of patient.
Staff Coordinator/ Unit Clerk04/2008 to 10/2010Laurel View HealthcareAlbuquerque, NMInstructed patients and family members on proper discharge care. Monitored patients with acute conditions. Maintained patient privacy and confidential patient information. Tested patients' blood glucose levels. Obtained vitals for a floor of 25 patients per shift. Measured urine specimens and delivered them to the laboratory. Worked as part of team to execute proper care of body mechanics and safety of patient.