Community Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Personable individual boasting a career involved with administrating policies and procedures, overseeing personnel and getting tasks done on time. A smart Community Manager known for working well with all personalities while promoting a positive outlook for both employees and residents.

  • Time Management
  • Records management
  • Regulatory requirements
  • Customer Service Oriented
  • Team Player
  • Organization Skills
12/2013 to Current
Community Express, Inc. Wheaton, MD,
  • Improved NOI through rent growth and expense management.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Saved money by operating community within budget.
  • Supervised 4-person staff consisting of maintenance, activities and security personnel.
  • Recommended property improvements based on detailed evaluations of current property conditions.
  • Performed research and due diligence to resolve issues in timely manner.
  • Balanced batch summary reports for verification and approval.
  • Developed and improved procedures for collection of past due amounts.
  • Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
  • Coordinated approval processes of all accounts payable invoices.
  • Verified details of transactions, including funds received and total account balances.
  • Coded general ledger and processed vendor invoice payments.
  • Monitored budget execution work, including obligations incurred and actual expenditures of funds.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Delivered Documents to customer locations on time.
  • Collected data to compile detailed reports for upper management and closely monitored equipment, tools and system upgrades.
  • Monitored maintenance scheduling and reported maintenance team information to management.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Maintained clear and safe workspace area to meet OSHA standards.
  • Monitored accounts to identify overdue payments and pursue timely remedies.
  • Identified past due accounts and contacted account holders to arrange payment.
  • Recovered lost revenue by persistently reaching out to customers with past due accounts.
  • Updated account status records and collection efforts.
  • Answered phone calls and emails to answer customer inquiries and questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Educated customers on special pricing opportunities and company offerings.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Documented conversations with customers to track requests, problems and solutions.
01/2013 to 12/2013
Assistant Manager Hudl Lincoln, NE,
  • Planned and prepared workflow schedules, delegating tasks for 3-member team.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Assisted Regional Manager in evaluating employee performance and cultivating improvement initiatives.
  • Documented messages left by callers and delivered vital information to intended employees.
  • Called clients to leave voicemail reminders of appointment date and time.
  • Conducted troubleshooting for simple technical issues and entered helpdesk tickets with IT department for complex problems.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Maintained accurate records of all correspondence with and from tenants.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Conducted background checks on applicants.
  • Contacted and followed up with tenants on renewal notices.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Administered personnel functions of budget department including hiring, training and performance ratings.
  • Reviewed budgetary data for accuracy and consistency with goals and objectives.
  • Scanned and filed forms, reports, correspondence and receipts.
  • Retrieved requested files and delivered to appropriate personnel.
  • Reviewed files to check for complete and accurate information.
  • Updated daily logs for tracking file movements.
  • Reduced aged accounts by collecting on approximately 15 accounts daily.
  • Identified past due accounts and contacted account holders to arrange payment.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
01/2008 to 01/2013
Sales Manager Palm Beach Boxing & Mma City, STATE,
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
  • Identified past due accounts and contacted account holders to arrange payment
  • Improved customer shopping experience by creating new case good items to convert into long standing top sales producers by effectively understanding color, trends, styles, benefits and product value perception.
Education and Training
Expected in 02/2004
Turner Job Corps Center - Albany - Albany, GA
Expected in 01/2003
Associate of Arts: Clerical/ Office Assistant Trade
Turner Job Corps Center - Albany - Albany, GA
Expected in 02/2004
Associate of Arts: Business Administration
Turner Job Corps Center - Albany - Albany, GA

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How this resume score could be improved?

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Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Turner Job Corps Center - Albany
  • Turner Job Corps Center - Albany
  • Turner Job Corps Center - Albany
Job Titles Held:
  • Community
  • Assistant Manager
  • Sales Manager
  • GED
  • Associate of Arts
  • Associate of Arts

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