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Community Associate Resume Example

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AS
COMMUNITY ASSOCIATE
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Work History
Regus - Community AssociateFrisco, TX10/2019 - Current
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Composed internal memos and external correspondence for senior management and reviewed documentation to eliminate errors.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Executed record filing system to improve document organization and management.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
  • Being the first point of contact for many clients' guests as well as for Regus and often would field many customer service aspects for both the clients' business as well as their own inquiries for their rental, booking, or any other business needs.
  • Handled confidential information on a daily basis with tact and professionalism.
  • Handled invoicing inquiries and accounts payable when an invoice was due or overdue. Also invoiced clients for dues on extra services (i.e. kitchen amenities, outgoing priority mail, additional printing charges, replacement access card, etc.)
  • Kept digital files for clients including rental agreements, invoices, if applicable 1583 forms, and any pertinent information the client or Regus may need to be kept on file.
  • Regularly onboarded new clients when moving into their office space which included setting up their desired reception or administrative duties to help with their business needs. Onboarding also included collecting rental payments as well as creating access cards and giving keys to the office. Keys and access cards were logged appropriately and kept track of as part of our administrative duties.
  • Sent multiple emails a day to various different clients, vendors, executives, etc. with attention to detail as well as excellent written etiquette.
  • Proficient in all Office 365 programs (i.e. Excel, Outlook, Powerpoint, Word, etc.)
  • Made IT tickets on behalf of our clients when needed to have any technical issues reported and fixed as soon as possible.
  • Fielded any problems or questions our clients may have and ensured all concerns, questions, or problems were answered and taken care of promptly, effectively and efficiently with proper communication.
  • Balanced multiple client accounts and had to keep up to date with their billing/invoice status, as well as rental period and upcoming renewals.
  • When Sales Managers were away or unavailable, I would provide tours to those interested in renting an office space as well as help them choose a package that would benefit them and their business needs best.
  • Fielded many phone calls to provide information on Regus and its services in an accurate and professional manner.
  • Helped plan and host networking events for our clients.
  • Handled multiple tasks on a daily basis.
Frisco Gun Club - ReceptionistFrisco, TX08/2016 - 07/2018
  • Balanced restaurant availability, VIP customer schedules and maximum load levels when scheduling appointments.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Received and routed business correspondence to correct departments and staff members.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Operated multi-line telephone system to independently handle over multiple calls each day.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Offered appointment information updates and rescheduling to guests.
  • Scheduled and confirmed appointments and meetings for VIP members and retsaurant guests.
  • Entered daily data in computer systems and documented VIP member activities so they could be invoiced properly.
  • Answered many calls/walk ins with knowledge of products, reservations, and the retail aspects of the Country Club.
  • Built report with VIP members and customers alike.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Informed servers of newly seated parties for speedy service.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Accurately and efficiently verified restaurant receipts to help complete end-of-day paperwork.
  • Scanned receipts every morning into online file for record keeping of restaurant sales.
  • Kept track of VIP member accounts in a spreadsheet to appropriately invoice orders, track their reservations, etc.
See's Candies - Lead Sales AssociateFrisco, TX12/2013 - 03/2016
  • Achieved and exceeded sales goals consistently.
  • Trained new sales associates.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Used company sales tactics to better sell to customers and trained employees on sales protocols.
  • Reported sales data to upper management as directed.
  • Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
  • Promoted brand awareness and utilized networking to increase brand development.
  • Efficienct in cash handeling and card transactions.
  • Operated the store when Manager and Assistant Manger were off duty.
  • Dropped deposits at the bank weekly.
  • Opened and closed the store regularly while directing associates under me on opening or closing procedures.
  • Assisted the manager every month in inventory and stock management.
Kissee Inspection Services - Administrative Assistant InternFrisco, TX06/2011 - 08/2012
  • Called realtors for leads on homeowners needing inspections.
  • Informing realtors as to why they should partner with our home inspection business.
  • Created spreadsheets as well as electronically kept track of Real Estate agent connections and leads.
  • Replied to emails professionally and with relevant information
  • Open to instructors and willing to learn and adapt as an intern of the company.
  • Organized the office space.
  • Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
  • Successfully juggled multiple projects simultaneously to aid the companies owners.
  • Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
  • Helped employees with day-to-day work and complex problems by applying motivation and a helpful, team oriented attitude.
Skills
  • Spreadsheet updating
  • Program planning
  • Community tour management
  • Invoice Processing
  • Tenant relations
  • Documentation proficiency
  • Needs assessment
  • Data Entry
  • Administrative support
  • Documentation
  • Inventory Management
  • Team building
  • Time management
  • Customer Service
  • MS Office
  • Paperwork drafting
  • Meeting arrangements
  • Customer and client relations
  • Spreadsheet management
  • Multi-line phone proficiency
  • Mail distribution
  • Recordkeeping
  • Conflict resolution
  • Critical Thinking
  • Scheduling
  • Purchase orders organization
  • Conference planning
  • OSHA compliance
  • Internal communications
  • Sorting and labeling
  • Relationship Building
  • Event networking
  • Event supervision
  • Professional demeanor
  • Business operations
  • Organization skills
  • Telephone skills
  • Microsoft Office
  • Cash handeling
  • Business correspondence
  • Invoice requests
  • Invoice examination
  • Team work and team oriented worker
  • Communication
  • Copy and fax machine proficiency
  • Supply ordering
  • Creating a cohesive, professional, team oriented, and efficient work environment.
Education
HOPE PrepatoryFrisco, TXHigh School Diploma
Collin CollegeFrisco, TXSome College (No Degree): General Business

Currently enrolled and have completed 2 years; working towards my major in General Business Studies.

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Resume Overview

Companies Worked For:

  • Regus
  • Frisco Gun Club
  • See's Candies
  • Kissee Inspection Services

School Attended

  • HOPE Prepatory
  • Collin College

Job Titles Held:

  • Community Associate
  • Receptionist
  • Lead Sales Associate
  • Administrative Assistant Intern

Degrees

  • High School Diploma
    Some College (No Degree) : General Business

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