community administrator resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Diversely-skilled Property Manager steeped in customer relations, sales and collections operations. Veteran supervisor of 100 multi-unit dwellings ranging from 62+ to disabled. Dedicated to round-the-clock oversight of all managed properties. Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues on-site arise. Hardworking and reliable. Community Administrator with strong ability in Overseeing 100 unit property. Offering HUD certification, LIHTC certification and EIV certified. Highly organized, proactive and punctual with team-oriented mentality.

  • Leading meetings
  • Prospective lead follow-up
  • Tenant background checks
  • Property maintenance
  • Property Management
  • Vacant unit monitoring
  • Property tours
  • Housing regulations
  • Proficient in OneSite
  • Telephone etiquette
  • People skills
  • Leadership
  • Multi-family property management
  • Fair housing mandates
  • 3 HRS CE- Oklahoma LIHTC- Certified
  • 4 HRS Fair housing for Property Managers- Certified
  • EIV Training- Cyber awareness- Certified
  • Decision-making
  • Supervision
  • Microsoft Office
  • Computer skills
  • Team building
03/2021 to Current
Community Administrator American Homes 4 Rent Gahanna, OH,
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Implemented processes to provide residents benefits of clean, safe and well-maintained community.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Fully abstracted all leases and entered all pertinent information into OneSite management system.
  • Managed routine maintenance and emergency response services provided by contractors and vendors.
  • Oversaw daily operations, maintenance and administration of the properties.
  • Established and implemented leasing goals while managing effective lease expiration program.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
  • Worked with closely owners to identify, develop and achieve community goals and objectives.
  • Managed day-to-day operations for 100-unit multi-family property with 133 occupants.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Collected and maintained careful records of rental payments.
  • Supervised production of annual rent, operating expense and real estate tax adjustments.
  • Liaised between company and owners to address and remedy ongoing concerns.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Conducted apartment tours for potential tenants and answered any questions.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
03/2021 to Current
Leasing Specialist Ps Business Parks Lake Forest, CA,
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Experienced in over-62 communities, disabled community, Low income, HUD, and Tax credit
  • Welcomed guests to leasing office, asked open-ended questions and offered assistance with any issues or concerns.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Explained policies and procedures to tenants and enforced all rules.
  • Fielded interested leads' phone calls and emails, providing immediate response to questions.
  • Escalated critical issues to property manager to ensure immediate resolution.
  • Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms, and document updates, payments and property maintenance services.
  • Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
  • Took prospective clients on property tours, answered questions and addressed concerns.
  • Kept records of all correspondence with residents and tenants.
  • Trained staff on compliance, policies and procedures to maximize success.
  • Created and implemented policies and procedures for effective property management.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Received, checked and processed applications for new leases.
  • Maintained accurate records of correspondence with and from tenants.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Checked rental eligibility by following company's verification process.
  • Conducted background checks on applicants.
  • Contacted and followed up with tenants on renewal notices.
10/2019 to 03/2021
Travel Specialist Apple Inc. Akron, OH,
  • Created accurate manifests and documentation by incorporating RFI tag information to establish accountability during transit and at destination countries.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Developed strategies to coordinate groups in new terrains and environments while delivering comprehensive training to mitigate logistical issues and disruptions.
  • Explained benefits of purchasing travel insurance with clients.
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Promoted product branding initiatives, ensuring travel brochures and promotional literature are displayed prominently.
  • Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Aided other senior leadership during executive decision-making process, and generated daily reports to recommend corrective actions and improvements.
  • Aided other senior leaders in building a website to help manage over 300 new travel agents
  • Senior presenter for any and all meetings
02/2013 to 08/2013
Shift Manager Giant Eagle, Inc. Aliquippa, PA,
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Documented receipts, employee hours and inventory movements.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated work of 15 employees by offering clear direction and motivational leadership.
Education and Training
Expected in to to
Bachelor of Arts: Business Management
Oklahoma Communty College - Oklahoma City, OK,
Expected in 05/2012 to to
High School Diploma:
Norman High School - Norman, OK
  • Enterprise Income Verification Training - 2021
  • Oklahoma LIHTC 9% and 4% Certified, Oklahoma Coalition for Affordable Housing - 2021
  • Oklahoma Fair Housing, Oklahoma Coalition for Affordable Housing - 2021 - CE Credit
  • CRA Impacts on Affordable Housing , Oklahoma Coalition for Affordable Housing - 2021
  • Affordable Housing Federal Legislative Updates , Oklahoma Coalition for Affordable Housing - 2021
  • Affordable Housing CE Credit , Oklahoma Coalition for Affordable Housing - 2021
  • Sharefile for Quadel Training - 2021
  • OneSite proficiency - 2021
  • Statewide Housing Needs, Oklahoma Coalition for Affordable Housing - 2021

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Resume Overview

School Attended

  • Oklahoma Communty College
  • Norman High School

Job Titles Held:

  • Community Administrator
  • Leasing Specialist
  • Travel Specialist
  • Shift Manager


  • Bachelor of Arts
  • High School Diploma

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