* Twenty seven years telecommunication and networking experience.
* Maintain Nortel/Avaya digital, Cisco VIOP telecommunication systems.
* Maintain Nortel Call Pilot and Cisco Unity voice mail systems for major medical company and their remote sites.
* Provide tier one trouble shooting and support for the above listed systems.
* Create, oversee and complete MAC's.
* Supervise various vendors and contractors.
* Communicate directly with users clarifying their needs to best serve and solve any issues.
* Create and retrieve orders and documents from reporting software (Remedy and Front Range).
* Ensure proper and complete documentation.
* Assisted in the installation of Rolm PBX at lab and call center site in San Diego, CA.
* Assisted in the installation of Nortel PBX at major lab and call center at various locations in Burlington, NC.
* Assisted in the installation of Call Pilot voice mail system for Nortel PBX in Burlington, NC.
* Assisted in the installation of Cisco VIOP system for customer service center located in Greensboro, NC.
* Assisted in the installation of Cisco VOIP system for major lab and call center in various locations of Burlington, NC.
* Assisted in the installation of Cisco Unity voice mail system supporting the Burlington and Greensboro locations.
* Implement and maintain Paging system for major lab in Burlington, NC.
* Install, maintain and support analog, digital and VOIP communication systems.
* Install and maintain Paging system of various locations in Burlington, NC.
* Maintain and support Cisco Unity voice mail system.
* Install any cables and or patch cables from patch panels to routers and or switches.
* Responded to all user request for technical support by phone, email and inter-office chat.
* Perform Moves, Adds and Changes (MACs)
* Supervise various contractors.
* Install business and public telephone service.
* Install business DSL service.
* Repair and maintain business and public phone service.
* Communicate with customers to accurately perform services needed.
* Document all duties performed.
* Install phone key systems and associated materials.
* Maintain various key systems throughout NC, VA and SC.
* Repair and trouble shoot of above system.
* Program various size key systems to the requirements of the customer.
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