A 911 Communications Professional with advanced leadership skills and knowledge of the Public Safety Communications field. Communicates effectively with others and helps motivate them to make positive life changes. Through skills in both in classroom instruction, and through mentor-ship.
Knowledge and Management of Sungard OneSolution CAD and RMS, and Mobile MCT.
Knowledge and Management of Sungard Visual CAD, and Pistol Records Management, and OSSIMCT.
Knowledge and Management of Cassidian Sentinel Patriot 911 CPE
Knowledge and Management of Airbus DS Vesta 911 CPE
Knowledge of Motorola MCC 5500, 7100. and 7500 Radio Systems
Knowledge and Management of Southern Software CAD
Knowledge and Management of Southern Software RMS, MDS systems.
Knowledge and Management of Southern Software Mobile MDIS
NENA Emergency Number Professional
APCO Public Safety Telecommunicator I Instructor
APCO Certified Training Officer Instructor
APCO Certified Communications Center Supervisor Instructor
NAEMD Advanced Emergency Medical Dispatch
NAEMD Emergency Medical Dispatch Quality Assurance
NCOEMS Emergency Medical Dispatch Certification
NC Sheriffs Standards and Training Telecommunicator
NC SBI Department of Criminal Information
IS 100, IS 200, IS 300, IS 400, IS 700, IS 800
Communications ManagerChatham County Emergency Operations - Pittsboro, NC09/2015 - 01/2016
Assumed day to day management responsibilities for the Communications Center, including establishing policies and procedures, and coordination with agencies served.
Supervised a team of 22 Telecommunicators, who handle communications and dispatching calls for county and municipal law enforcement, and multiple rescue and fire services; planning and assigning work; hired, trained, and provided performance coaching and evaluation for department staff; developed work schedules; assures communications center is always properly staffed.
Develops and administers department budget; procured equipment and supplies; researches, plans, and coordinates with telephone companies and vendors upgrades in equipment such as 911 system, computer aided dispatch, and other electronic systems; coordinates and participates in installation, maintenance and repair of equipment; analyzes and advises management on wireless and wireline revenues for equipment and operating expenses.
Key Results Oversaw remodel of 911 Communications Center, including the installation of new console furniture, and fixtures.
Completed contract negotiations with Wireless Communications for the purchase of Airbus Vesta DS.
Assisted in the beginnings of Radio Improvement Project, with releasing of Request for Proposals from various vendors.
Managed and supervised 911 Technical Operations, including Computer Aided Dispatch systems, 911 CPE services, and radio communications.
Served as adviser to 911 Division Management regarding purchases and upgrades to technology and adherence to industry standards.
Assisted 911 Division Management with the creation and implementation of 911 Center's budget for both County funds, and Emergency Telephone Funds.
Assisted 911 Division Management in development of policies and procedures for Center Operations.
Managed and supervised the upgrade of 911 CPE, ROIP Motorola Solutions, and various upgrades and refurbishments to the 911 Communications Center.
As APCO agency instructor certified all Telecommunicators ensuring compliance with future 911 Board standards, as well as certifying Supervisors as CTO's.
Served as liaison and compliance officer between Person County and the North Carolina 911 Board.
Served as FCC compliance officer for Person County, and adviser to the Public Safety Radio Communications project.
Assistant Lead TelecommunicatorRockingham County 911 Communications - Reidsville, NC05/2006 - 06/2014
Served as shift supervisor, was responsible for all training of new employees, and compliance to established protocols.
Developed training protocols, and programs designed to assist struggling telecommunicators gain mastery of their positions.
Also, served as the Training Officer for Rockingham County 911 developing the current on the job training method, using APCO CTO polices and procedures.
Normal duties include handling calls for service from the Rockingham County Sheriff's Office, Madison Town Police, Stoneville Town Police, 22 Volunteer Fire Departments, Three Local Rescue Squads, and the County Emergency Medical Service.
Including handling calls that were emergency in nature, to non-emergency in nature, processing these calls in a timely and accurate manner.
Also, dispatching these units based upon local rotation in a timely manner, ensuring that units respond quickly, and assisting them with locating addresses and residences.
Reserve TelcommunucatorReidsville City Police Department - Reidsville, NC03/2010 - 07/2014
Handled calls for service for the local police
department as well as the local fire department in both emergency and
Also, was the after hour answering point for various
public works, and other public entities. Also, when use of the reserve
telecommunicator was not needed, was placed in a watch position over the city's
public safety camera system.
Associate of Applied Science: Public Safety TelecommunicationsGadsden State Community College/Jacksonville State University - Gadsden, AL2012
Graduated Cum Laude
Currently Enrolled: Computer Information Systems - NetworkingGuilford Techinical Community College - Jamestown, NCCurrent
Member, APCO International (Association of Public Safety Communications Officials) 2010
Member, NENA (National Emergency Number Association), 2012 to Present
NCAPCO Shift of the Year Award (2010)
Rockingham County 911 Telecommunicator of the Year Award (2010)