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Communications, Executive Office Associate Resume Example

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COMMUNICATIONS, EXECUTIVE OFFICE ASSOCIATE
Professional Summary

Communications professional with five years of experience who thrives in a fast-paced environment while fostering a professional, friendly and productive work space. More than 15 years of success in both public and private fields with skills in public speaking, marketing and crisis communications. Recognized consistently for performance excellence, attention to detail and contributions to division success with the Virginia Beach City Public Schools.

Skills
  • Estabilished positive working relationships with division principals, administrators, School Board members and staff members
  • Strong AP style writer and editor
  • Familiar with handling high-pressure situations
  • Advanced skills in Microsoft Suite, Adobe Suite, Student Locator and other division programs
  • Detail oriented and organized-- excel in project management
  • Professionally articulate with a positive-attitude
  • Experienced in special events and functions including creating marketing materials and assisting in event communication
Work History
Communications, Executive Office AssociateVirginia Beach City Public Schools (VBCPS) - Virginia Beach, VA05/2016 - Current
  • Oversaw the implementation of the division's Lead Water Call Center, which incorporated working with DOT for the urget installation of five phone lines, writing talking points and FAQs, managing and training more than 15 division employees and monitoring the success of more than 300 calls. After-action report spoke positively of the handling of the Call Center.
  • Supported COVB at the EOC during May 31 emergency; assisted in researching, copyediting and preparing for emergency dissemination of communications; wrote the recommended voicemail script for all employees to utilize during the COVID-19 closure
  • Assisted with writing and disseminating emergency and long-term information related to the COVID-19 division closure, including parent and staff information.
  • Co-chaired the division's United Way campaign for the past three years, including leading training, answering staff and administration questions, promoting the campaign through email and video, monitoring donations (staff and student) and working directly with United Way leadership staff.
  • Coordinated AlertNow (School Messenger) training for division administrators and support staff over 14sessions during the summer 2019. Edited and created handouts for participants and provided support to users during the year. Consistently work with DOT staff to resolve issues, which include upload issues, student record issues, etc. During summers 2018, 2017, 2016 assisted with training of AlertNow/Blackboard/School Messenger and continued to offer support of the program to users.
  • Update the outgoing message for the School Administration Building's main line, 757-263-1000, during inclement weather events or division-wide issues
  • Send weekly media advisories to the School Board, Senior Staff, principals, assistant principals and directors
  • Compile and write the monthly parent (family) advisory for distribution to all division families (sent to more than 68,000 emails monthly)
  • Newly overseeing School Board recognitions for the division, which includes monitoring possible recognitions, communicating with principals, student activity coordinators and school staff to schedule recognitions and writing scripts for the School Board
  • Handle confidential files (personnel, financial, media inquiries, incident reports, etc.)
Administrative Office Associate IVirginia Beach City Public Schools - Virginia Beach, VA09/2014 - 05/2016
  • Researched, wrote and recorded the on-hold message played on 263-1000 (from Sept. 2014 to Oct. 2018)
  • Assisted administrators and divison users with navigating and learning the Alert Now/Blackboard Connect system, problem-solved parental and community member issues
  • Created slides for the website homepage rotating slideshow using Adobe InDesign and Adobe Photoshop
  • Supported public relations coordinators handling the Media Liaison program, including tracking placement submissions and designing training materials
ManagerVirginia Beach Fishing Center - Virginia Beach, VA05/1997 - 09/2014
  • Managed the largest private marina in Virginia, included managing a staff of up to 32 during the summer months (and 16 during off-season)
  • Handled media inquiries, including high-stress calls related to injuries, fatalities, fires, boat incidents, local captains, Rudee Inlet and fishing
  • Wrote, designed and created brochures and flyers for the marina-- including for the marina store, fishing tournaments and fishing charters
  • Oversaw the production of multi-million dollar fishing tournaments that hosted more than 1,000 people
  • Strong public speaker; spoke at City Council (related to marina issues)
  • Created and implemented new ideas to show customer appreciation and to track frequency of returning customers
Education
Master of Arts: Strategic CommunicationsREGENT UNIVERSITY - Virginia Beach, VAExpected in 2022
  • GPA: 3.5
  • Crisis management
  • Storytelling to a variety of audiences
  • Finding the objective of each stakeholders' interest in a situation
  • FERPA and FOIA regulations
  • Recognizing changes in communication techniques (past, present, future)
  • The issues and importance of social media is today's public relations field
Bachelors of Interdisciplinary Studies (BIS)UNIVERSITY OF VIRGINIA (UVA) - Charlottesville, VA2016

GPA: 3.895

  • Communications Chair for the UVA Alumni program for the Bachelor of Interdisciplinary School (BIS) College
  • Chairperson for the Tidewater Peer Mentor Program overseeing 16 peer mentors who mentor incoming adult students with UVA
  • Coursework in communications, public speaking, business law, business ethics, managerial finance and organizational psychology
  • Advanced researching and writing skills, including fourth-year capstone thesis assignment, which received an "A" grade
Associate of Science: Social SciencesTidewater Community College - Norfolk, VA2008
High School DiplomaOcean Lakes High School - Virginia Beach, VA1999
Affiliations
  • Member, NSPRA, 2019 to Current
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Resume Overview

Companies Worked For:

  • Virginia Beach City Public Schools (VBCPS)
  • Virginia Beach City Public Schools
  • Virginia Beach Fishing Center

School Attended

  • REGENT UNIVERSITY
  • UNIVERSITY OF VIRGINIA (UVA)
  • Tidewater Community College
  • Ocean Lakes High School

Job Titles Held:

  • Communications, Executive Office Associate
  • Administrative Office Associate I
  • Manager

Degrees

  • Master of Arts : Strategic Communications
    Bachelors of Interdisciplinary Studies (BIS)
    Associate of Science : Social Sciences
    High School Diploma

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