Communications Assistant Resume Example AT&T Relay Center

COMMUNICATIONS ASSISTANT

Summary

Telecommunications professional with extensive background in delivery of telephone services to disabled customers; Experienced in management and supervision of staff in excess of 300 team members; Over twenty year's experience in delivery of Relay telephone communications to speech and hearing impaired customers; Background in management of client billing records in a fast-paced work environment; Knowledge of sales, inventory management, and distribution in retail operations.

Highlights

Deaf Culture
MS Office
Harassment Policy
Disability Awareness
Social Media Policy
Preventing Fraud
Frontline Compliance
Emergency Preparedness
Hazard Communication
Electronic Communication
Code of Business
Privacy and Information Security
Customer Privacy
Records and Information

Experience

01/1991 to 01/2015

AT&T Relay Center － Norton, Virginia

01/1991 to 01/2015

Communications Assistant

Assist speech and hearing impaired customers with telephone communications translating calls between disabled and voice customers using TTY-text system; Translated text, voice calls, and provided operator assistance to states including Virginia, Pennsylvania, Michigan, California, Tennessee, Florida, Colorado, Arizona, and District of Columbia; Managed and monitored accuracy in customer billing records while supervising team and processing in excess of 50 calls per day; Customer Care: Assist customers with Relay questions, complaints and commendations, explain billing and equipment concerns, managed client's personal profile.
Recipient: Teaming for Excellence and Winning Spirit Award.

01/1989 to 01/1991

Parts ClerkSears － Norton, Virginia

Assisted with store management, managed inventory and service routes, ordered parts, and coordinated service personnel routes; Answered phones and assisted customers.

Education

Associates Degree: General StudiesMountain Empire Community College － Norton, VirginiaGeneral Studies

Community Contributions: United Way, Esserville Youth Programs, Norton Elementary School Volunteer

Skills

billing, client, Customer Care, Emergency Preparedness, faxing, Information Security, inventory, MS Office, Norton, personnel, speech, store management, supervising, telephone, answering phones, phones, translating

Resume Overview

Companies Worked For:

AT&T Relay Center
Sears

School Attended

Mountain Empire Community College

Job Titles Held:

Communications Assistant
Parts Clerk

Degrees

Associates Degree : General Studies
Community Contributions: United Way, Esserville Youth Programs, Norton Elementary School Volunteer

Communications Assistant Resume Example

Resume Score: 90%

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