Provided effective, high quality, online communications for all constituents. Accountable for the customer's online experience. Webmaster and digital media responsibilities included content creation, design, navigation, maintenance, and enhancements of the MCNC website and digital social media channels.
Documentation the Clinical Development Group (CDG) which also included Quality Management and Regulatory Affairs and Compliance. Managed cost center budget and financial transactions including e-buy, SAP, and other transactions. Quality Management - Prepared metrics, reports, graphs, and presentations of the quality program for the site. Used strong computer skills and proficiency in document preparation, reporting and database management. Performed all aspects of the Quality Management Document Management and Change Control system as an one person resource for the site. Handled all aspects of the document, change control and management system including assigning all document numbers for all document types (SOPs, Forms, Protocols, Reports, Specifications, and Drawings). Issued document numbers, change control numbers, and managed requests through the Quality website. Maintained electronic and hard copies. Made documents obsolete as needed. Designed and launched a new Quality Management intranet site for the RTP location. Set up and managed a controlled document room for the site. Created the file structure and design for the files in the BDT Quality Management system, Regulatory files, Clinical Study files, calibration and design history files. Managed the electronic file structure. Maintained spreadsheets and databases. Made sure all information complied with corporate quality standards. Managed the laboratory notebook process for the site including leading a Quality Assurance Team that carried out audits of lab notebooks for compliance. Supervised a contract employee. Created notebook compliance reports. Analyzed metrics and trends for senior management and kept legal abreast of trends impacting BDT intellectual property. Served as BDT representative on calibration. Interacted with the vendors including scheduling maintenance and calibration cycles. Handled documentation of completed equipment work of over 500 devices utilized at the site. Negotiated a contract to outsource copying and scanning services for lab notebooks for the site. Managed vendor relationship with our contract storage partner Iron Mountain including the on-site contractor. Served as a site representative on the company corporate branding and Identity Management Team. Identity and Branding Expert, BD sponsored corporate team for the RTP site. Trainings included: Document Management & Control, Guide to Clinical Trials, Six Sigma Lite.
Administer Human Resources Benefits including Medical, Dental, 401K, Section 125, and long term disability plans. Worked with payroll administrator on all employee payroll deductions. Managed human resources responsibilities as one person HR department. Worked with Paychex and Financial Directions on payroll and issue resolution. Tracked paid time off including vacation and sick time. Supported the CEO and CFO on all the demands of a fast growing start-up Biotechnology company. Organized corporate meetings including Board of Directors and Clinical Advisory Board. Managed budget. Handled due diligence correspondence and preparation, interaction with company Board of Directors, contact with Venture Capitalists, prospective investors, and company legal counsel and patent attorney.
Managed multi-center epidemiology post marketing/Risk Management drug safety HIV studies. Project management responsibilities included information and documentation management and retention in the Oncology, Musculoskeletal, Inflammation, and Dermatology, Antivirals and Infectious disease therapeutic areas. Prepared study documentation, interim study reports, and materials for regulatory submissions to FDA. Worked closely with scientific, clinical, and regulatory staff as well as external investigators and Expert Medical Review Board Physicians (EMRB). Managed timelines, deliverables, and the study/project budget. Handled SOPs. Performed quality assurance checks and exercises to continuously improve study integrity. Worked with investigators to resolve confidentiality issues to ensure patient privacy and HIPAA compliance. Implemented continuous quality improvement process and handled day-to-day operational issues. Handled study communications and dissemination of information. Reported on study progress and metrics. Designed documents and templates to standardize areas of the study needing further cohesion. Created and maintained issues log to proactively resolve problems and establish "best practices".
Global coordination of employment activities for Americas Sales Recruitment covering North America, South America and Canada. Supported Employment Manager and hiring managers with human resources needs. Led a group of 9 Employment Coordinators. Facilitated bi-weekly meetings to resolve issues and cultivate new ways to improve processes. Created monthly newsletter. Screened candidates and reviewed resumes for technical positions. Performed background and reference checks. Educated hiring managers on the recruitment process. Posted jobs. Coordinated events including Recruiter Training Workshops and Employment Coordinator meetings. Performed Human Resources generalist functions including benefits, employee termination, and transfers. Handled new employee orientation and assimilation issues. Trained new recruiters and Employment Coordinators on departmental procedures, HR software, and acquainted them to Cisco processes. Created employment training manual. Dealt with confidential salary information. Used HRIS automated tools to report on hiring trends, declined offers, and headcount/hiring analysis. Reporting expert for Americas Sales recruitment. Delivered exceptional customer service to prospective candidates, hiring managers, and vendors. Used considerable judgment to resolve hiring issues and make recommendations. Member of the RTP Events committee and Recruitment Events Planning.
Provided departmental leadership and support for 3 different engineering areas. Webmaster of Engineering department web presence. Designed intranet site templates. Managed content submitted by a team of contributing authors including final editing, and publishing. Conducted surveys for the Mobile Advantage product. Collected data, analyzed feedback, graphed and summarized the results. Facilitator/Trainer for Ericsson's Living the Brand campaign in conjunction with Human Resources. Participated in the Train the Trainer program prior to taking on facilitator role.
Proactively managed daily operations on the front line of the Billing & Collections department and Information Systems organization. Provided customer service to patients, doctors, and vendors. Trained office personnel. Liaison to HR on employee issues and payroll. Maintained confidential employee records.
Administered, processed, and determined financial aid eligibility at a multi-site, private university for a diverse student population of undergraduate, graduate, part-time, and law students. Counseled students, verified documents, reviewed transcripts, and certified student loans. Prepared budget and financial reports. Performed needs analysis for financial aid packaging. Launched and conceptualized newsletter improving dissemination of information to students. Admissions responsibilities included University Recruitment at high school visits, college nights, and phon-a-thons events. Conducted financial aid and college preparation workshops.
HTML, CSS, Drupal, Adobe Photoshop, Illustrator, InDesign, Bridge, Microsoft Office (Word, PowerPoint, Excel)
Companies Worked For:
Job Titles Held:
Where can I find a MCNC Communications and Digital Content Manager resume example in Durham, North Carolina ?
This is an actual resume example of a Communications and Digital Content Manager who works in the Communications Industry. LiveCareer has 26173 Communications resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.
© 2018, Bold Limited. All rights reserved.