Started out in customer service working at Big Lots in Yukon, OK when I was in high school. Worked there throughout high school, and then moved onto more customer service at the Ocean Dental call center in Stillwater, OK. Working at Ocean Dental I worked with patients on scheduling their appointments, rescheduling their appointments and taking all necessary info to become a patient of the company, such as all personal information and insurance information. Then shifted to the Payne County Sheriff office also in Stillwater, OK as a 911 dispatcher. I have been working in communications for almost 4 years at PCSO. This job consist of many things but motley helping the citizens of Payne County with their emergencies and problems. Summary iv been in customer service my whole working carrier.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
High stress job, handle 911 calls 8 hours a day, deal with callers that have problems and are usually frustrated when they are talking to you. Being a dispatcher includes much more than 911 calls, it's a lot of paperwork and computer use, one dispatcher uses up to 6 computer screens at a time. Being a dispatcher you are trusted with legal personal information that is for law enforcement eyes only. I have been certified and have certificate of passing the exam of OLETS (Oklahoma Law Enforcement Telecommunications System), to use this system it's a one week class in Oklahoma City and a 2 hour final at the end of the class. Earned completion of the 13 phases of the dispatcher training course.
Emphasis in Art Education and Art History, I attended USAO for 3 years but did not graduate.
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