Adept at being a calm force for callers while gathering vital information for law enforcement personnel and other first responders needed to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field.
Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.
Focused communication Dispatcher bringing two years' experience in the field. Well-versed in keeping emotions under control in order to work well in high-pressure moments. Desiring a long-term position with the Rockdale County Emergency Services Department system.
Dispatched calls to relevant police, and fire response personnel depending on individual call situations.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Trained new employees on company customer service policies and service level standards.
Supervised adult offenders to monitor compliance with court ordered conditions.
Counseled and assisted offenders in adjusting to the community.
Reported violations of supervision conditions to the State's Attorney's office.
Administered regular drug and alcohol tests and completed DNA indexing for felony offenders.
Counseled adult felony offenders with legal, substance abuse, mental health, employment and personal problems.
Maintained positive relationships with offenders and their families through weekly visits.
Developed professional relationships with offenders through home, school, detention and community visits.
Answered phone calls concerning clients, handled complaints and responded to requests for information.
Major in Political Science.
Member of Alpha Phi Alpha Fraternity.
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